Customer Service & Office Support Professional

Contact

Monroe, CT

203-***-****

**********@*****.***

Core Skills

Customer Service

Office Administration

Scheduling

CRM (Salesforce)

Billing & Accounts

Data Entry

Microsoft Office

Call Center Ops

Problem Solving

Communication

Certifications

Cosmetology License (2026)

Marie Elise Kantzas

Professional Summary

Customer Service and Office Support professional experienced in high-volume environments, billing, scheduling, and CRM systems. Strong ability to resolve issues, support daily office operations, and deliver efficient, client-focused service.

Experience

Hoffman Energy — Customer Service Rep (2025–Present)

• Manage high-volume calls and emails

• Handle billing, payments, and account updates

• Use Salesforce CRM to resolve issues

• Assist with technical troubleshooting

Outlet City Furniture — Customer Service Rep (2024–2025)

• Assist customers across phone, email, and in-person

• Process transactions and resolve concerns

• Maintain accurate records

NV Landscaping — Office Assistant / CSR (2024)

• Schedule appointments and manage calendars

• Handle calls, emails, and admin tasks

• Support billing and reporting

Ashley HomeStore — Team Lead / CSR (2023–2024)

• Led support team and handled escalations

• Trained staff and improved service quality

Eggs & Co. — Manager (2015–2023)

• Oversaw operations and staff

• Delivered high-level customer service

• Improved efficiency and satisfaction

Education

Toni & Guy Academy (Cosmetology)

Roger Williams University (Coursework)

Shelton High School

Contact this candidate