Customer Service Specialist with Sales Aptitude
Resume:
KASANDRA
SANCHEZ
Customer service
DETAILS
PHONE
**********@*****.***
SKILLS
Conflict Resolution
CRM Software
Active Listening
Multichannel Support
Customer Retention
Problem Solving
Process Efficiency
SUMMARY
I am an enthusiastic and dedicated professional with a passion for delivering exceptional customer service and creating memorable experiences. With experience as a Barista, Sales Representative, and Assistant Manager, I thrive in fast-paced environments and excel in team collaboration. I am eager to bring my skills and positive attitude to your team, contributing to a vibrant
atmosphere and driving sales success while ensuring customer satisfaction. Let's create something amazing together!
EXPERIENCE
Barista, 7 Brew Houston,TX
Jul 2025-Current
Utilized POS systems, streamlining transactions and improving accuracy
Collaborated with management on marketing strategies, elevating brand visibility
Collaborated with management on marketing strategies, driving foot traffic
Implemented upselling techniques, raising average
transaction value by 10%
Sales Representatives, Crunch Fitness Humble,TX
Jul 2024-Jan 2025
Implemented strategic sales techniques, increasing conversion rates by 25%.
Making phone calls to clients.
Negotiated contracts that resulted in a 20% increase in profit margins.
Conducted market analysis, identifying new
opportunities and trends.
Assistant manager, American Great Cookies New Caney Jun 2025-Dec 2025
Cultivated strong vendor relationships, improving supply chain efficiency.
Analyzed sales data to identify trends, driving targeted promotions.
Support managers in organizing planning and
implementing strategy
Organize daily activities and ensure schedules and objectives are met
Interact with customers and learn their needs and
specifications
Manage supervise and support the personnel
Monitor operating costs budgets and resources
Analyze and interpret data and prepare reports on the analysis results
Manage recruitment process and training &
development
Ensure adherence to company’s policies and guidelines EDUCATION
Fredrick Douglass academy, High School, Cleveland, TX 2019-2023
Houston Training Schools, nail technician, San Jacinto 2023-2024
LANGUAGES
Spanish
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