Production Coordinator - Logistics & Ops Specialist

EDUCATION: Bachelor’s degree in Business Damascus University - Additional Coursework: Oakton College

JUANNA ESBER

Arlington Heights, IL 60004

773-***-**** **************@*****.***

Production Coordinator Administrative & Logistics Operations PROFESSIONAL SUMMARY

Highly organized and detail-oriented Production Coordinator with extensive experience in administrative operations, logistics coordination, and document management. Proven ability to manage production schedules, shipping documentation, vendor communication, and financial processes. Experienced in supporting cross- functional teams, maintaining operational documentation, and ensuring efficient workflow. Skilled in Microsoft Office, QuickBooks, SAP, CRM systems, and production coordination tools. Currently expanding technical skills through self-learning in Python for workflow automation and data handling. CORE SKILLS

Production & Logistics Coordination • Vendor & Freight Management • Production Scheduling • Shipping Documentation & Bills of Lading • Purchase Orders & Invoice Processing • Administrative Operations Support • Document Control & Reporting • Microsoft Office (Excel, Word, PowerPoint) • QuickBooks • SAP • CRM & CommonSKU • Python (basic – learning automation & data handling) PROFESSIONAL EXPERIENCE

AXIZ GROUP – Production Coordinator

Lincolnwood, IL 01/01 2020 – 03/01/2026

• Coordinate and plan production activities in collaboration with management and sales teams.

• Monitor production schedules to ensure timely order completion and delivery.

• Communicate regularly with vendors and shipping companies regarding order status and logistics.

• Prepare shipping labels and Bills of Lading for freight and truck shipments.

• Generate purchase orders and manage invoice processing.

• Utilize QuickBooks Online for receiving payments and making bank deposits.

• Prepare internal documentation and reports for production and management teams.

• Develop product presentations and operational reports using PowerPoint.

• Assist with vendor communication and production coordination.

• Utilize SAM.gov platform for submitting bids on promotional item projects. GOPA-DERD – Information & Data Officer 2012 – 2015

• Registered beneficiaries and internally displaced families through intake and documentation processes.

• Assisted individuals with registration forms and program documentation.

• Maintained accurate program records and reporting data. MACE INTERNATIONAL LTD –Document Controller 2011 – 2012

• Managed project documentation and correspondence using Primavera document control systems.

• Organized and maintained engineering documents, meeting minutes, and project transmittals.

• Coordinated approval processes for engineering drawings and ensured proper document filing.

• Supported procurement activities and prepared tender documentation and project binders. MAKIBER YACOUBIAN JV – Document Controller 2009 – 2010

• Managed construction project documentation including drawings, specifications, contracts, and change orders.

• Maintained accurate filing systems for project records and documentation.

• Assisted project managers with document tracking and reporting.

• Coordinated communication between project teams, consultants, and vendors.

• Maintained accurate project documentation and record systems. SYRIA GULF BANK – Customer Service Representative 2007 – 2009

• Assisted customers with account opening, deposits, withdrawals, and banking services.

• Responded to customer inquiries regarding accounts and financial transactions.

• Maintained accurate customer records and documentation. SYRIATEL MOBILE TELECOM – Call Center Representative 2005 – 2007

• Provided customer support for telecommunications services.

• Assisted customers with technical issues and account inquiries.

• Documented service cases and generated reports for customer interactions.

• Resolved customer complaints and supported service retention efforts.

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