Career Transition: IT Specialist and Project Support

Lisa Sheroan

Murfreesboro, TN ***** 615-***-**** *********@*******.***

PROFESSIONAL PROFILE

Creative, reliable professional with strong work ethics and a desire to learn and grow. Recently I earned a Bachelor of Science degree in Information Technology with certifications in Desktop Publishing and Multimedia Development. Held leadership and management roles in a corporate environment. Encourages a positive team environment. An ambitious problem solver with the ability to assess and adapt to changing situations and communicate effectively. Passionate about the safety and well-being of others, always looking for ways to improve existing processes and procedures. Driven and motivated to succeed and enable others to be successful.

EDUCATION

University of Phoenix

Bachelor of Science in Information Technology with Multimedia Development and Desktop Publishing. October 2019

GPA 3.83

Key Courses and Projects:

Office Software Support Fundamentals: Utilize functions and perform tasks using Microsoft Word, Excel, Access, PowerPoint and Outlook.

Web Design Fundamentals: Applied layout and design principles to create a website using HTML5, CSS, Java, and JavaScript languages. Created responsive forms and tables within a website.

Mobile Commerce: Understand the difference between B2C and B2B e-commerce. Developed an e-commerce website and created a mockup of an m-commerce app.

Other courses of study:

Public Speaking

Critical Thinking

Writing Essentials

Success Strategies

Graphic Design and Illustration

Cyber Security

Information Assurance and Security

Project Planning and Implementation

Fundamentals of Business Systems Development

Database Concepts

Personal Computer and Operational System Support

Office Software and Hardware Support

PROFESSIONAL EXPERIENCE

Rutherford County Schools, School bus driver Murfreesboro, TN August 2010 to present

Operate school bus as a subcontractor.

Inspect the bus before and after trip to identify and report maintenance needs and safety issues.

Create route description based on predetermined stops.

Communicate with students, parents, administrators, headquarters and drivers.

Processed disciplinary reports.

Serve as a mentor to students.

Amazon Fulfilment Center, Murfreesboro, TN April 2021 to November 2022

Transportation Area Manager – BNA3 – May 2021 to April 2022

Conduct daily metric calls.

Complete and compile data for daily quip.

Deep dive and problem solve.

Conduct and record safety and benchmarking audits.

Assist in check-in and check-out process.

Communicate with and support team members.

Build relationships with teams, other departments and regional sites.

Perform COVID audits for department and CDL range.

Observe driver functions on ride along and Smart Drive events.

Pack Ambassador – April 2020 to May 2021

Fulfill customer orders for shipping.

Prepare and organize a workstation for safe working environment.

Work at a steady pace to meet rate and performance expectations.

Lead and train new pack associates.

Provide guidance and assistance to others.

Assist in efforts to maintain continued workflow.

YMCA of Rutherford County, Bus driver Smyrna, TN May 2015 to March 2020

Provided transportation for school aged children during the summer months.

Responsible for fueling and daily safety inspection.

Conduct bus safety drills.

Obtained “Child Abuse Prevention and Safety/OSHA” certifications

Obtained “Exploring Four Areas of School-Age Development” certificate.

Obtained “Teaching Students with Autism” certificate.

CPR certified each year.

Serve as a mentor and care giver for students.

Knowledge in HIPPA practices and policies.

Home Depot, Cashier Murfreesboro, TN April 2010 to September 2014

Provided cashier functions for front end, garden and commercial sales.

Experienced in paint, garden and hardware departments.

Gained recognition for providing efficient service and a high degree of accuracy.

Knowledge in loss prevention practices.

Provided new cashier training.

Built strong customer and associate relationships.

Other Relevant work experience:

Owner Relations Director at Nashville Dodge.

Warranty Specialist at Nissan Corporate Building.

Administrative Assistant at Bennett Brothers Painting.

Chiropractic Assistant at Lensgraff Chiropractic Clinic.

Owner, manager, and singer of two cover bands

Volunteer work:

Girls’ softball coach for Smyrna Girls Softball League.

Photographer for musicians, children’s sports and other events.

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