Retail Operations Leader: P&L, Growth & Efficiency

Melissa Matthew

Houston, TX Open to Remote

832-***-**** *******.*.*******@*******.*** Linkedin.com/in/melissa-matthew- 60b06910b

RETAIL OPERATIONS ANALYST P&L & PERFORMANCE OPTIMIZATION Retail operations leader with 12+ years of experience driving revenue growth, margin expansion, and cost efficiency within high-volume retail environments. Proven track record of scaling revenue 22% year-over-year while maintaining ~40% pre-tax profit margins. Experienced in KPI analysis, budget-to-actual variance reporting, payroll optimization, inventory management, and data-driven operational strategy.

CORE COMPETENCIES

• P&L Management & Financial Analysis

• KPI & Variance Reporting

• Revenue Growth Strategy

• Margin Optimization

• Expense Control & Forecasting

• Payroll Efficiency Analysis

• Inventory & Asset Management

• Loan Portfolio Oversight

• Operational Process Improvement

• Microsoft Excel Reporting

PROFESSIONAL EXPERIENCE

Store Manager

FirstCash Holdings Houston, TX 2014–Present

• Drove 22% year-over-year revenue growth, increasing annual revenue from $1.97M to $2.4M.

• Increased gross profit by 15.4% YoY while maintaining ~40% pre-tax profit margin.

• Managed full P&L with $575K+ annual expense oversight and consistent profitability.

• Improved payroll efficiency from 12.0% to 10.4% of revenue, optimizing labor allocation and cost control.

• Scaled revenue growth 4x faster than expense growth through disciplined expense monitoring and • shrink, Conduct forecasting. and recurring inventory KPI turnover and performance to inform corrective trend analysis strategy. across revenue, margin, payroll,

• Perform budget-to-actual variance analysis to identify performance gaps and implement corrective action plans.

• Oversee $740K+ loan portfolio and $300K+ inventory balance with structured turnover and aging oversight.

EDUCATION

Associate Degree – Accounting & Business Management Lone Star College / Western Governors University (WGU) TECHNICAL SKILLS

Microsoft Excel (Pivot Tables, Reporting, Data Analysis) Retail POS & Inventory Systems

Financial Reporting & Budget Forecasting

Performance Dashboards & KPI Tracking

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