Medical Courier and Logistics Professional

Shannon Thorn

*******.*******@*****.*** - 425-***-****

Summary of Qualifications

Dependable and detail-oriented professional seeking a Medical Courier position, offering strong time management, safe driving habits, and a commitment to accuracy and confidentiality. Demonstrates the ability to transport sensitive materials responsibly while adhering to strict handling procedures and deadlines. I am skilled in route navigation, organization, and maintaining clear communication with dispatch and healthcare staff. Known for reliability, professionalism, and the ability to work independently in fast-paced environments. Committed to providing timely and secure delivery of medical specimens, supplies, and documents while upholding patient privacy standards.

Professional Experience

Independent Delivery Driver (DoorDash)

Completed timely and accurate deliveries while managing multiple orders and strict deadlines

Utilized GPS navigation systems to optimize routes and ensure on-time service

Maintained professionalism and accuracy when handling customer orders and transactions

Demonstrated reliability, time management, and ability to work independently in a fast-paced environment

Specialist, Government Contracts – Molina Healthcare of WA

Managed time-sensitive information and ensured accurate distribution of critical communications

Monitored workflows and tracked progress, ensuring deadlines and compliance standards were met

Prepared detailed reports and documentation, demonstrating strong attention to detail

Coordinated across departments, strengthening communication and organizational skills essential for logistics and delivery coordination

Case Management Processor – Molina Healthcare of WA

Handled confidential patient and provider information while maintaining strict privacy standards (HIPAA awareness)

Managed high volumes of calls, emails, and documentation with accuracy and efficiency

Organized and tracked case data, ensuring proper handling and processing of sensitive materials

Demonstrated strong attention to detail when reviewing and processing medical-related documentation

Collaborated with healthcare professionals to support timely and accurate case handling

Lead Processor – Molina Healthcare of WA

Ensured team compliance with policies and procedures, emphasizing accuracy and consistency

Reviewed data and documentation to support correct decision-making and outcomes

Trained team members on processes, reinforcing organization and attention to detail

Key Skills

Time Management – Meets strict delivery deadlines and manages routes efficiently

Attention to Detail – Ensures accurate handling and delivery of specimens, documents, and supplies

Confidentiality Awareness – Understands and respects patient privacy (HIPAA compliant and HIPAA certified).

Reliability & Punctuality – Consistently dependable with strong attendance

Navigation Skills – Uses GPS and maps to plan efficient routes and avoid delays

Organization – Keeps deliveries properly sorted and documented

Communication Skills – Coordinates effectively with dispatch, labs, and healthcare staff

Problem-Solving – Handles unexpected delays, route changes, or delivery issues calmly

Basic Record Keeping – Maintains logs, signatures, and delivery documentation accurately

Customer Service – Professional and courteous when interacting with clients and staff

Physical Stamina – Able to lift, carry, and move packages as needed

Certifications

HIPAA Certification

Blood Borne Pathogens Certification

Commitment to Excellence

Dedicated to ensuring the safe, secure, and timely transport of critical medical items. Focused on supporting healthcare providers with dependable courier services that prioritize patient safety, confidentiality, and operational efficiency.

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