Operations & Client Support Specialist

Arnell Watson

******************@*****.*** 469-***-**** DeSoto, TX

SUMMARY

Detail-oriented and adaptable professional with 5+ years experience across customer service, account management, logistics, operations, and client support. Skilled in communication, problem-solving, and managing multiple priorities in fast-paced environments.

WORK EXPERIENCE

Monument Grills Atlanta, GA

Logistics Manager Sep 2024 - Present

• Oversee daily logistics operations, ensuring workflow efficiency and resolving delivery or order issues effectively.

• Act as the main point of contact for customer concerns, addressing escalations with professionalism and precision.

• Collaborate with cross-functional teams to maintain seamless order fulfillment, while identifying and addressing process discrepancies.

Account Manager May 2023 - Sep 2024

• Managed customer accounts by delivering timely responses and updates, ensuring ongoing client satisfaction and accurate documentation in CRM systems.

• Coordinated internally to resolve issues efficiently, preventing repeat concerns and maintaining high service standards.

• Assisted with order changes, returns, and exceptions, fostering long-term relationships through reliable communication and support.

Customer Service Agent Mar 2022 - May 2023

• Delivered customer support through phone and email, ensuring prompt and professional assistance.

• Managed customer account updates and order details in CRM/ERP systems, enhancing data accuracy and accessibility.

• Collaborated with logistics teams to improve service workflow, leading to increased response time efficiency and consistent quality standards.

Jennifer’s Angels Dallas, TX

Rehabilitation Specialist Nov 2017 - Mar 2022

• Documented client progress and daily updates, ensuring accurate and compliant management of confidential information.

• Provided individualized care with empathy and professionalism, fostering trusting relationships with clients and their families.

• Collaborated with caregivers and staff to deliver consistent support and adapt to evolving client needs. GC Services Copperas Cove, TX

Customer Service Agent Feb 2015 - Nov 2017

• Addressed customer billing inquiries and executed account updates with precision and adherence to compliance standards.

• Documented account notes and updates in real time, ensuring accuracy and reliability in customer records.

• Consistently met and exceeded performance goals and call metrics, maintaining high standards of customer support.

The Youth Academy Clarksville, TN

Teacher Aide Dec 2013 - Jan 2015

• Assisted in classroom operations by preparing materials, maintaining organization, and ensuring a safe learning environment.

• Supported individual and group student learning, fostering positive behavior and active engagement in daily instructional activities.

EDUCATION

Penn Foster

High School Diploma

Scranton, PA

Jan 2013

SKILLS

Customer Support & Account Management • Client Relations • Issue Resolution • Escalation Handling • Retention Support • Salesforce • HubSpot • Zendesk • Oracle • Eccangs • Microsoft 365 • Inventory Accuracy • Warehouse Coordination • Order Tracking • Workflow Optimization • Time Management • Adaptability • Written/Verbal Communication • Problem Solving • Data Entry • Attention to Detail • Communication • Multitasking

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