Operations Manager with 23+ Years Leadership Experience

Greenwich, US, ***** • *********@*****.*** • +1-419-***-****

BRETT TACKETT

Manager

PROFESSIONAL SUMMARY

Manager with over 23 years of extensive expertise in quality control, customer service, and inventory management across multiple industries. Demonstrates strong leadership and project management skills, consistently enhancing operational efficiency and customer satisfaction. Committed to implementing innovative solutions and fostering a collaborative environment to drive business success and future growth. EMPLOYMENT HISTORY

SERVICE MANAGER/ASST. GENERAL MANAGER Jun 2022 - Dec 2025 Caliber Collision Willard, OH

CONDUCTOR Aug 2006 - Aug 2022

CSX Transportation Willard, OH

SERVICE MANAGER Mar 2005 - Aug 2006

Graham Automall Mansfield, OH

SERVICE MANAGER Oct 2002 - Mar 2005

Kasper Auto Group Norwalk, OH

Drafted collision repair estimates that improved customer clarity and increased approval rates for repairs. Coordinated repair schedules with technicians to ensure timely vehicle completion and reduced turnaround times. Managed parts inventory and vendor relationships to improve parts availability and shop throughout. Oversaw OSHA and EPA safety compliance to maintain a secure work environment and reduce incidents. Communicated regular service updates to customers to elevate satisfaction and repeat business. Facilitated collaboration between technicians and insurers to streamline operations and speed claims processing. Maintained accurate records of inventory and technician performance to support payroll and resource allocation. Cultivated a customer-focused environment by promptly resolving inquiries and strengthening client retention. Streamlined parts inventory processes to boost shop efficiency and shorten customer wait times. Location went out of business December of 2025

Coordinated rail car movements to ensure accurate placement and maintain on-time yard operations. Led EHS programs that improved compliance and promoted a safer work environment. Inspected and serviced rail cars to reduce equipment downtime and prevent operational delays. Maintained detailed EHS records to meet OSHA and EPA requirements and support audits. Collaborated with crew members to optimize yard procedures, improving team safety and morale. Served on the active roster, remaining available for assignments and ensuring consistent operational coverage. Led a service team to improve customer satisfaction and operational flow, producing measurable results. Managed parts inventory to ensure timely parts availability and uninterrupted service delivery. Implemented safety procedures that reduced workplace incidents and strengthened compliance. Trained and mentored new hires to build technical skills and improve service consistency. Coordinated service plans between advisors and technicians to improve communication and repair outcomes. Fostered collaboration between service advisors and technicians to streamline service processes and improve client results. Mentored new employees to accelerate onboarding and raise overall service quality. Managed inventory and shipping to ensure on-time deliveries and reduce logistics disruptions. Improved service operations to increase workflow efficiency and technician productivity. Mentored staff to strengthen teamwork and raise overall service quality. Implemented safety protocols that lowered incident rates and ensured regulatory compliance. Developed service plans with technicians that raised customer satisfaction with measurable results. Maintained strict safety compliance to create a safer workplace and boost team morale. Streamlined inventory processes to accelerate deliveries and minimize operational delays. QUALITY CONTROL MANAGER/RMA MANAGER Jun 1998 - Oct 2002 Epic Technologies Norwalk, OH

EDUCATION

BACHELOR'S DEGREE IN BUSINESS MANAGEMENT Aug 1999 - Jun 2003 University of Phoenix-Online Campus Phoenix, AZ

TECHNICAL CERTIFICATE IN COMPUTER TECHNOLOGY Aug 1991 - Jun 1993 EHOVE Career Center Milan, OH

HIGH SCHOOL DIPLOMA IN GENERAL STUDIES Aug 1989 - Jun 1993 South Central High School Greenwich, OH

SKILLS

Supply Chain Management, Training Development, Business Management, Medical Office Management, EHS Management, Sales Management, Warehouse Management, Microsoft Office, QuickBooks, OSHA, Quality Control Management, Soldering, Operations Management, Blueprint Reading, Maintenance Management . Led quality control operations to improve product reliability and ensure compliance with industry standards. Managed RMA processes to shorten return cycles and raise customer satisfaction. Optimized inventory management to reduce waste and improve resource allocation. Trained staff to boost collaboration and increase team productivity. Conducted inspections to minimize downtime and maintain operational efficiency. Performed comprehensive inspections to detect issues early and improve product reliability and compliance. Streamlined RMA workflows to reduce return times and enhance overall customer satisfaction.

Contact this candidate