Customer Service pro - Data Entry & Guest Support

Lanesha Trussell

Dallas, TX *****

706-***-**** ****************@*****.***

SKILLS

- Data Entry & Accuracy (45+ WPM)

- Customer Service & Support

- Call Center Operations

- Database & Records Management

- Conflict Resolution & Problem Solving

- Process Improvement

PROFESSIONAL EXPERIENCE

Dabella - Customer Service Representative

Dallas, TX February 2025 - Present

- Handle high-volume inbound calls from homeowners regarding home improvement projects

- Process payments, create service tickets, and communicate with project managers/installers

- Coordinate with local office staff to resolve issues and deliver updates

- Review contracts and invoices for projects including roofing, siding, windows, and bathrooms Pro Collect - Data Entry Clerk

Dallas, TX February 2023 - December 2024

- Entered and updated customer records with 100+ records processed daily

- Verified data accuracy, minimizing entry errors through attention to detail

- Maintained data integrity standards and exceeded company efficiency targets Sam's Club - Personal Shopper (Temporary)

Dallas, TX August 2022 - February 2023

- Fulfilled 50+ customer orders per shift with speed and accuracy

- Delivered outstanding service that boosted customer satisfaction and return business

- Ensured efficient curbside order processing and inventory management Atento - Healthcare Customer Service Representative (Remote, Temporary) March 2021 - March 2022

- Managed 100+ daily inbound calls supporting healthcare customers

- Resolved 90% of issues on the first call, improving customer satisfaction

- Entered and maintained patient account information, adhering to HIPAA regulations

- Recommended process improvements adopted by team leads Walmart - Backroom Stocker

Augusta, GA December 2019 - December 2020

- Maintained inventory control through accurate stocking and organization

- Supported customers with product inquiries and location assistance

- Collaborated with team to reduce restocking time and improve backroom workflow

- Relocated due to COVID-19 and family military transition EDUCATION

North Lake College - Associate Degree (In Progress) Dallas, TX

Kenwood Academy High School - High School Diploma

Chicago, IL

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