Experienced Administrative Leader

SUMMARY

Highly organized and detail focused administrative professional with 30+ years of experience, including 10 years with The Walt Disney Company. Demonstrates strong self initiative and a reputation for taking ownership, anticipating needs, and getting things done with accuracy and efficiency. Skilled in coordinating schedules, meetings, and events while proactively resolving logistical challenges to keep operations running smoothly. Known for improving processes, supporting high volume guest and partner needs, and collaborating effectively across teams. A reliable, solutions driven team member who enhances productivity, strengthens communication, and consistently delivers exceptional service in fast paced environments.

EDUCATION

Bachelor of Arts, Business Management Saint Leo University Saint Leo, Florida

EXPERIENCE

Office Services Assistant Chloe Lee, Amy Reinbolt WDW DX Global Marketing COE Aug 2023 – Present

•Support 1,000+ Celebration Campus Guests, Cast Members, and Leaders.

•Assist in executing 10+ Cast appreciation events a year, including Disney Program recruiting & character events.

•Lead CSR initiatives from concept through execution as a Disney VoluntEARS Project Leader.

•Maintain a well-equipped workplace by managing office and kitchen supplies including ordering via Coupa.

•Implement process improvements for welcoming 5,500 guests, clients, and contractors per year.

•Process work requests and follow up for any unexpected issues to maintain smooth workflow operations.

•Process 500+ monthly deliveries to 220 Celebration Place.

•Partner with departments such as Disney Destination Sales & Solutions, Media Growth & Marketing, Franchise Strategy, Yellow Shoes, CIMA, Disney Signature Experiences, and HR (People & Culture)

Caregiver/Nurse Consumer Direct for Florida, LLC, Sunrise, FL Apr 2014 – Feb 2018

Secretary 1 to Director Faron Kelley Disney Sports Marketing & Comms Mar 2012 – Apr 2014

•Supported the Marketing Director, two managers: Tina Trybus, Tammy Jacobson, multiple supervisors.

•Managed calendars, expense reports, meeting coordination, client/guest appreciation, phone service, check requests, travel arrangements, budget reports, time tracking, typing, copying, faxing, filing, shipping, purchase requisitions, ordering supplies, maintained marketing material and promotional information inventory, weekly/monthly reports, internal/external correspondence.

Career Mom Jan 2000 – Mar 2012

Raised two children, actively involved in PTSA Board, SAC Member, Room Mom/Tutor, Chaperone, Religious Ed. Teacher, Girl Scout Leader, Back-Stage Mom, and Sports Team Mom.

Administrative Roles Casual Temporary, Various Locations WALT DISNEY WORLD May 1997 – Jan 2000

Managed calendars, expense reports, meeting coordination, phone service, check requests, travel arrangements, budget reports, time tracking, typing, copying, faxing, filing, shipping, purchase requisitions, ordering supplies, marketing inventory, weekly/monthly reports, internal/external correspondence.

Secretary 1 to Manager Laura Simpson, Terry Brinkoetter, Dwayne Prifogle Disney University, Professional Development Programs May 1993 – May 1997

Supported the Marketing Manager; two Supervisors, and Representatives.

Managed calendars, scheduled meetings, phone service, check requests, travel arrangements, expense reports, budget reports, time tracking, typing, copying, faxing, filing, shipping, purchase requisitions, ordering supplies, marketing inventory, promotions, printing of marketing materials, weekly/monthly reports, meeting coordination, internal/external correspondence.

Office Manager Briggs Associates International, Inc., Orlando, FL (environmental firm) 1991 – 1993

•Managed all aspects of day-to-day operations for the CEO, director and 7 engineers - calendars, travel, inventory, public relations, accounting.

Administrative Assistant/Assistant to Controller Lynch Oil Company, Inc., Kissimmee, FL 1985 – 1991

•Managed calendars, responsible for all administrative duties including banking, tax forms, accounting, credit accounts and set-up of new client accounts. Account receivables, payables, onboarding and account collections.

SKILLS & ABILITIES

Strong organizational skills with excellent attention to detail.

Proactive problemsolver with strong prioritization and decisionmaking abilities.

Event and meeting logistics experience, including scheduling, room setup, and coordination.

Clear, professional communication skills with internal teams and external partners.

Type 70+ wpm

Skilled in managing complex calendars and highlevel administrative tasks.

Effective collaborator, building strong working relationships across departments.

Adaptable in fastpaced environments with shifting priorities.

Proficient in Office 365, Smartsheet, SharePoint, Teams, Keynote, Zoom; experienced with Coupa, MDX, and GSS.

Discreet in handling sensitive and confidential information.

Skilled in screening and prioritizing communications.

Experienced in processing expense reports, invoices, and purchase orders.

Supportive team member, always willing to assist and provide backup when needed.

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