Versatile Administrative Professional and Claims Specialist

• **** W ANDERSON DR, GLENDALE, US, *****

•********@*****.*** • 480-***-**** •

LILITH CAULFIELD

Third Party Administrator

PROFESSIONAL SUMMARY

I hope that it is not too boastful, but truthfully, I am the perfect employer’s Swiss Army Knife,” as I’ve worn a plethora of various hats and excelled at every one of them. In my last position, where I was just shy of my five years there, I was a detail oriented Third-Party Administrator, where I added to my previous experiences in claims processing and reporting for Occupational Medicine, specifically for traveling medical professionals. I also had a proven ability to manage complex data and ensure compliance in a fast-paced environment. My father, a lawyer back in New England, had me work as his fill in paralegal, for decades. I also worked retail, medical and pharmaceutical jobs while also working towards my BA and MA. Then I moved out here to sunny AZ, in order to teach, primarily, and I did, here and also in Key West, FL, where my mother was also teaching. I possess impressively strong organizational and communication skills, complemented by my solid educational background in History, Humanities and Communication Arts. I also earned my Phi Beta Kappa, no small feat, while full-time employed. You won’t be disappointed! I was constantly being recognized and awarded for my previous jobs as well as quickly being promoted. Although I had truly thought that I was finally at my final "work home" with my previous employer, life had other plans. I am looking for my new work home, where I truly look forward to delivering for you and even more!

EMPLOYMENT HISTORY

EBAY SELLER Apr 2017 – present

aspasiasattic Phoenix, AZ

Responded promptly to customer inquiries via email, chat, and phone, providing product information, pricing, and assistance

Maintained a thorough understanding of the company's product offerings and industry trends to effectively communicate value propositions to customers

Provided personalized product recommendations and solutions to customers based on their needs and preferences

Demonstrated product features and benefits through virtual demonstrations and presentations

Identified and resolved customer issues and concerns, ensuring high levels of customer satisfaction

Monitored and analyzed website analytics, identifying areas for improvement in user experience and conversion rates

Developed and maintained a strong online presence through social media and online forums to attract potential customers

Provided exceptional customer service, earning 100% positive customer reviews and ratings

THIRD PARTY ADMINISTRATOR Apr 2019 – Sep 2024

Universal Background Screening Phoenix, AZ

Managed and maintained electronic medical records system, ensuring accuracy, confidentiality, and compliance with HIPAA regulations

Developed and implemented efficient processes for the organization, storage, retrieval, and archiving of medical records

Implemented quality control measures to review medical records for completeness, accuracy, and adherence to regulatory standards

Collaborated with healthcare providers to ensure proper documentation practices and resolve any discrepancies or issues

Created training programs for staff on proper record-keeping procedures and HIPAA compliance guidelines

Maintained up-to-date knowledge of industry trends, regulations, and best practices related to medical record management

Developed policies and procedures for the secure transfer of patient information between healthcare facilities

Collaborated with IT department on troubleshooting technical issues related to the electronic medical records system

DRIVER Jun 2017 – Oct 2020

Veyo Phoenix, AZ

Essentially Uber for medical patients, but was also working for Lyft and Uber at the same time

Also working for Uber and Lyft during this same time

Maintained a clean driving record with zero accidents or traffic violations

Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo

Followed all traffic laws and regulations to ensure compliance and prevent accidents

Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations

Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations

Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces

Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines

Maintained a high level of professionalism while representing the company during interactions with customers

ASSISTANT MANAGER Mar 2011 - Mar 2013

HERTZ Sunnyslope, AZ

Assisted in the management of daily operations, ensuring smooth and efficient workflow

Supervised and trained a team of 3 employees, providing guidance and support to maximize productivity

Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by 45%

Monitored employee performance through regular evaluations, providing constructive feedback for professional development

Coordinated special events or promotions within budget constraints while exceeding customer expectations

Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

TEACHER Jan 2010 - Aug 2010

Florida Keys Community College Key West, FL

•Taught Western Civilization I & II online.

•Designed engaging online curricula for Western Civilization, enhancing student engagement and achieving higher retention rates.

TEACHER Sep 2009 - Dec 2009

Florida Keys Community College Key West, FL

•Taught Western Civilization I & II online.

•Fostered a dynamic online learning environment, enhancing student engagement and promoting critical thinking through interactive discussions.

TEACHER Jul 2007 - Jan 2009

Mesa Preparatory Academy Mesa, AZ

Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities

Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension

Differentiated instruction to meet the individual needs of students with varying academic levels and learning disabilities

Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners

Assessed student progress through regular formative assessments, quizzes, tests, projects, and presentations

Collaborated with colleagues to develop interdisciplinary units that integrated multiple subjects into cohesive lessons

Provided timely feedback on assignments to promote growth mindset and encourage continuous improvement

Analyzed assessment data to identify areas of improvement and tailored instruction accordingly

Led extracurricular activities such as clubs or sports teams to foster students' interests outside the traditional classroom setting

Participated in professional development workshops/seminars/webinars to stay updated on the latest teaching methodologies and educational trends

Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success

Facilitated parent involvement in their child's education through regular communication about academic progress

TEACHER May 2006 - Aug 2006

Florida Keys Community College Key West, FL

Taught Western Civilization I & II

EDUCATION

MASTER'S IN HISTORY May 2006

University of New Hampshire-Main Campus Durham, NH

BACHELOR'S IN HISTORY (HUMANITIES MINOR) May 2002

University of New Hampshire at Manchester Manchester, NH

SKILLS

Curriculum Development, Office Management, Research, Communication, Teaching, Oral Speaking, Child Care, Presentation Skills, Office Administration, Written Communication, Organizational Skills, Time Management, First Aid, Medical Records, Pharmacy, Disabled Home Health Care, Retail Management, Entrepreneur.

LANGUAGES

English (Native).

ADDITIONAL INFORMATION

AWARDS

Phi Beta Kappa

2002

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