Compassionate Customer Service Expert with Case Management Experience

Phoenix, AZ *****

1-480-***-****

***********@*****.***

SUMMARY

When people ask me, what makes

you special, I tell them that I bring

empathy, enthusiasm and

experience. I know what as a

customer to not be understood and

I seek to change that. I take

ownership and responsibility in

seeking a solution & make them

feel that their concern matters.

SKILLS

• Vehicle inspection

Ability to be empathic to

customer

•

• Provides 5 star customer service

• Patient and Kind

• 60 wpm typing

• Calm under pressure

• Conflict resolution

• Case management

Kelly Mahoney

EXPERIENCE

September 2015 - Current

Rideshare Driver Lyft Phoenix, AZ

July 2025 - December 2025

Mental Health Case Manager Copa Health Phoenix, Arizona

August 2021 - September 2024

Verification Specialist Carvana Tempe, AZ

February 2019 - March 2020

Housing Specialist Community Bridges Inc. Phoenix, Arizona

EDUCATION AND TRAINING

August 2012 - May 2014

Bachelor of Science Social Work

Arizona State University, Tempe, AZ

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