Client Support & Banking Operations Specialist
Resume:
Crystal White
OBJECTIVE
To expand my area of expertise in the area of management in order to contribute to the success of the company.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
EXPERIENCE
Check and Balance Accounting Firm - Client Advisory Support Specialist
Atlanta, GA
10/2025 - Current
Provided exceptional client support through effective communication and problem-solving skills.
Managed inquiries and resolved issues using accounting software and ticketing systems.
Developed training materials for new hires, enhancing onboarding process efficiency.
Collaborated with teams to streamline workflows, improving service delivery time.
Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Ameris Bank - Universal Banker
Fairburn, GA
02/2024 - 10/2025
Facilitated customer transactions with accuracy and efficiency, enhancing overall client satisfaction.
Educated clients on financial products and services, driving informed decision-making.
Collaborated with team members to streamline banking processes, improving service delivery times.
Mentored junior bankers on operational best practices, fostering professional development within the team.
Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Technique Concrete - Personal Assistant to the Owner
Atlanta, GA
01/2023 - 01/2024
Coordinated daily schedules and meetings for owner, optimizing time management and efficiency.
Managed communication between departments, ensuring clear information flow and collaboration.
Streamlined office processes, enhancing operational efficiency and reducing response times.
Assisted in project planning, contributing to successful execution of multiple initiatives.
LRGISTICS, LLC - Accounting Specialist
Atlanta, GA
02/2021 - 10/2022
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
SouthCrest Bank N.A. - Head Teller/ FCR / Loan Officer/ TM Support/ Bank Officer/ Notary
Fayetteville, GA
03/2012 - 01/2021
Supervised daily operations of teller staff, ensuring adherence to policies and procedures.
Resolved customer inquiries and disputes, fostering positive relationships and trust.
Collaborated with management to develop strategies for increasing branch performance.
Replenished ATM funds in empty canisters prior to validation process.
Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Trained and mentored new tellers on systems and customer service standards.
Managed cash flow, balancing drawers accurately at day's end.
Implemented process improvements to enhance transaction efficiency and reduce errors.
Neighborhood Community Bank - Teller Supervisor/ Head Teller/ CSR Support
Newnan, GA
01/2006 - 12/2008
Supervised daily teller operations, ensuring compliance with banking regulations and internal policies.
Trained and mentored new tellers, fostering a collaborative team environment to enhance service quality.
Streamlined cash handling procedures, reducing discrepancies and increasing accuracy in daily reconciliations.
Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction and loyalty.
Counted cash drawers and made bank deposits.
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Pinnacle Credit Union - Assistant Branch Supervisor / Head Teller/ Loan Officer
Atlanta, GA
02/2003 - 2005
Supervised daily branch operations to ensure compliance with policies and procedures.
Implemented process improvements that enhanced member satisfaction and streamlined workflows.
Assisted in developing branch performance metrics to drive strategic initiatives.
Managed conflict resolution effectively, fostering a positive member experience.
Analyzed branch performance data to identify trends and recommend improvements.
Ensured accurate record-keeping practices were followed in accordance with company policy guidelines.
Promoted a positive work environment through leadership initiatives focused on teamwork, recognition, and continuous learning opportunities for employees.
Trained and mentored staff on customer service excellence and operational efficiency.
Volunteer work
Coordinated community outreach programs to enhance local engagement and support initiatives.
References
Megan Barnes, 770-***-****
Tiffany Wilson, 404-***-****
Shawn, Vereen, 770-***-****, Cobb County Police Dept.
*******.*********@*****.***
Fairburn, GA 30213
Skills
Customer service
Remote support
Support services
Customer relationship management
Empathy and patience
Mobile device support
Relationship building
Customer engagement
Friendly and patient
EDUCATION
Columbus State University
Columbus, GA
Early Childhood Education Minor: Psychology
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CW
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