Remote Customer Experience Support Partner - Bilingual Expert

Victor Gonzalez

Fresh Meadows, Queens, NY 718-***-**** **************@*****.***

Professional Summary

Bilingual (English/Spanish) customer service and administrative professional with experience in clerical support, program management, and client relations. Detail-oriented, reliable, and proficient in Microsoft Office to streamline processes and enhance efficiency.

Professional Experience

Community Assistant

The City of New York Dept. of Social Services – Brooklyn, NY Nov 2021 – Present

Respond to customer inquiries via 311 call centers and IDNYC website.

Schedule appointments for IDNYC cards and provide guidance on policies and required documentation.

Prepare reports and maintain records using Word, Excel, PowerPoint, and Access.

United States Professional Aide

Dept. of Homeless Services via VISIONS Services for the Blind – Brooklyn, NY Jul 2015 – Jun 2020

Delivered bilingual customer service and resolved inquiries regarding rental assistance programs.

Scheduled inspections with landlords/brokers; directed shelter calls to appropriate departments.

Clerical Assistant

Sanitation Department – Beaver Street, NY Jun 2013 – Aug 2013

Organized and maintained files; managed complaint documentation and delivered mail.

Social Worker Assistant

SNAP Senior Center – Jamaica, NY Jul 2011 – Aug 2012

Maintained participant files and assisted with registration, meal distribution, and follow-up calls.

Education

Queensborough Community College – Queens, NY

Liberal Arts and Science, May 2011

Skills

Customer Service & Client Support

Bilingual: English & Spanish

Problem Solving & Conflict Resolution

Team Collaboration & Communication

Microsoft Office Suite (Word, Excel, PowerPoint, Access)

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