Healthcare Scheduling & Onboarding Specialist

Latoya Rucker

Phoenix, AZ • 480-***-**** • **.******@*****.***

WORK EXPERIENCE

Referral Scheduler, HonorHealth – Scottsdale, AZ

March 2026 – Present - Coordinate and process incoming patient referrals from primary care providers to specialty departments. - Verify patient demographics, insurance coverage, and authorization requirements prior to scheduling. - Schedule specialty appointments while prioritizing urgent referrals and ensuring timely access to care. - Communicate with providers, clinics, and patients to obtain required documentation and referral details. - Maintain accurate records in EMR systems while ensuring full HIPAA compliance. - Follow up on pending referrals, track referral status, and update patients regarding appointment availability.

Activation Specialist, One Medical

September 2025 – February 2026 - Guide new members through account activation and onboarding, ensuring a seamless and personalized experience. - Handle patient inquiries via email, chat, and phone with professionalism, accuracy, and empathy. - Verify insurance details, schedule initial visits, and educate patients about services and digital tools. - Collaborate with internal teams to resolve activation issues and maintain high member satisfaction. - Uphold HIPAA standards while managing sensitive patient data in CRM and EMR systems.

Customer Service Representative, Access Thrivepet

June 2024 – July 2025 - Delivered top-quality customer support via phone, email, and chat while consistently exceeding response-time goals. - Managed complex inquiries professionally while ensuring accurate CRM documentation. - Partnered with internal departments to resolve escalations and maintain customer trust. Medical Courier, Salibas Pharmacy

March 2024 – June 2024 - Transported medications safely while maintaining accurate delivery logs and confidentiality compliance. - Coordinated with dispatch to optimize routes and ensure timely deliveries. Medical Scheduler, Platinum Dermatology Partners

August 2023 – June 2024 - Scheduled patient appointments and coordinated diagnostic testing with accuracy and efficiency. - Provided patient support via phone and email while maintaining precise EMR documentation.

Dispatcher / Scheduler, Four Seasons Home Services January 2023 – July 2023 - Managed daily technician schedules and service appointments to optimize operations. - Communicated updates to customers and technicians to improve service satisfaction. Medical Scheduler, Medical Professionals

July 2022 – October 2022 - Coordinated patient scheduling, verified insurance, and collaborated with providers for timely appointments. - Delivered consistent, high-quality customer service to patients and medical staff.

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Customer Service Representative, See’s Candies

March 2021 – July 2021 - Resolved customer inquiries across phone, chat, and email channels. - Documented interactions and processed billing or product concerns efficiently. EDUCATION

ABC Adult School

High School Diploma, 2025

SKILLS

Accounts Payable, Accuracy, Active Listening, Analysis, Calendaring, Collaboration, Communication Skills, Compliance, CRM, Customer Interaction, Customer Service, Data Entry, Dermatology, Detail Oriented, Diagnostic Coordination, Digital Tools, Documentation, Electronic Health Records (EHR/EMR), English Speaking, High Volume Scheduling, Highly Organized, HIPAA Compliance, Insurance Verification, Imaging Coordination, MS Office, Onboarding Support, Pharmacy Knowledge, Referral Management, Scheduling CERTIFICATIONS & LICENSES

Fingerprint Clearance Card

Valid Driver’s License

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