Senior Customer Service Specialist Resume
Resume:
MARK
FANNING
SENIOR CUSTOMER
SERVICE REPRESENTATIVE
**********@*****.***
Phoenix, AZ 85020
CONTACT
SKILLS
• Salesforce
• PMP
• ZenDesk
• Microsoft Excel
• Microsoft Office
Certified Notary Signing Agent
• (2003-2007)
Licensed Real Estate Agent
(2005-2007)
•
Accomplished Senior Customer Service Representative with a proven track record in a high volume call center, adept in leveraging Salesforce and ZenDesk to enhance client satisfaction. Skilled in relationship building and strategic problem-solving, marked by consistently surpassing goals through exemplary service.
PROFESSIONAL SUMMARY
Customer Care Specialist
Home Safe Alliance, Houston, TX
Customer Service Representative
WISCONSIN PHYSICIANS SERVICES, Madison, WI
Senior Customer Service Representative
WELLS FARGO, Phoenix, AZ
EXPERIENCE
November 2024 - June 2025
Remote position. Counseled Miliary Member on steps necessary to
• initiate processing of their scheduled move.
Provided additional support as needed to assist with scheduling of pickup
• and delivery of household goods.
Served as advocate for member in all stages of the move from scheduling, communication with Service Provider and Submission of Claims for property damage if necessary.
•
December 2023 - July 2024
Remote Position. Process claims and provide support for Medical
• Providers for active duty and retired military personnel. Utilize excellent verbal and written communication, problem-solving,
• investigative and organizational skill sets.
Function independently and in a team setting balancing multiple tasks
• simultaneously.
August 2020 - September 2023
Provided excellent customer service to a diverse range of clients, building
• strong relationships and ensuring high levels of satisfaction. Discussed and analyzed fixed and variable rate Home Equity Loan
• alternatives to better meet customer needs and concerns. Demonstrated ability to work independently under minimal supervision
• while meeting daily objectives and goals set by senior staff members. Customer Service Representative
PEARL INTERACTIVE NETWORK, Phoenix, AZ
Inside Sales Representative
TRITON TECHNOLOGIES, Tempe, AZ
Airport Courier
FIRST DELIVERY SERVICE, Tempe, AZ
January 2020 - August 2020
• Handled incoming calls in response to US Census Questionaire Explained options available and assisted with completing questionaire
• when requested.
Migrated to responding to Financial Stimulus Program inquiries. I would verify qualification standards and submit required documentation for approval.
•
September 2017 - September 2019
Managed incoming inquiries potential customers had seen or heard
• through tv infomercials, radio ads or print media. Engaged customer in their interest level, dealt with questions and
• objections, customized the order to match their needs or wants.
• Maximized revenue through upsells or additional specials available. July 2013 - July 2017
Ensured that pickup and delivery of Airplane Parts, Electronics & Human
• Transplant Donations were handled carefully and securely.
• Completed and submitted all paperwork including Airway Bills.
• TSA Certified, passed all security requirements.
Associate in Arts (A.A.) in Business Administration Bismarck State College, Bismarck, ND
EDUCATION
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