Customer Service and Front Desk Specialist
Resume:
Keonna Thompson
Alexandria, VA *****
****************@*****.***
Professional Summary
• Seeking part Time or full time
Authorized to work in the US for any employer
Work Experience
Guest Service Associate
European wax center-Arlington, VA
Present
Receptionist
Elements Massage-Arlington, VA
January 2025 to June 2025
Wma- membership sales, retail sales, computer/filing Front Desk Receptionist
Massage Heights-Alexandria, VA
October 2023 to January 2024
Front Desk Receptionist
Sugar House Day Spa & Salon-Alexandria, VA
July 2023 to January 2024
Starbucks Barista
Starbucks-Alexandria, VA
March 2022 to July 2023
Front Desk Receptionist
Massage Envy-Arlington, VA
September 2022 to January 2023
1. Appointment Booking
2. In housing marketing to clients (Email, Call and Text) 3. Membership/Enhancement Sales **BONUS/COMMISSION** 4. Billing/Reports
5. Windows/Excel/Google Doc/Mac
Server/Bartender
Longhorn Steakhouse-Falls Church, VA
March 2022 to July 2022
Server
customer service / dining
handling cash/card
sales
Assistant Manager
Hook & Reel Inc.-Falls Church, VA
September 2020 to March 2022
cashier - interacting answering questions informing customers on new specials host - greet customers in and going out
server- serving customer with the highest
Bartender - customer service skill, making sure i meet that tables expectations, serving food, taking orders
Now a manager i’ve gotten a promotion i focus on the running of the restaurant, scheduling and putting new employees into the system
• Pay roll
• filing / billing
Hostess/Cashier
Barca-Alexandria, VA
June 2021 to September 2021
Answering phone
making reservations
keep track of seating
arranging seating chart daily
taking to-go orders
Dunkin Donuts Shift Leader
Dunkin' Donuts-Alexandria, VA
January 2020 to May 2020
leading the team, training new cashiers and cooks handling money, handling the books and information Cashier
Panera Bread-Arlington, VA
May 2017 to November 2019
i gain lots of knowledge which i was able to teach others so that once other people know it i was able to move up and learn more things and get into a higher position Food Service Worker
Inova Health System-Alexandria, VA
January 2019 to May 2019
Starter of trays
preparing trays for different diets
organizing foods and order of meals
maintains clean work station
expo/checker - exposing specific meals to the proper tray, checking it off to be delivered to patients Receptionist and Administrative Assistant
The Salvation Army-Alexandria, VA
May 2018 to June 2018
Cashier
Popeye's Restaurants-Alexandria, VA
June 2017 to November 2017
• Opened and closed store and restaurant
• Greeted customers and guests
• Answered customers' and guests' questions
• Assisted guests and customers in finding items
Sales
rue21-Alexandria, VA
June 2016 to January 2017
Summer Youth Worker
TC Williams High School JROTC-Alexandria, VA
June 2015 to August 2015
Organized clothes
● Cleaned out closets
● Helped plan for the school year
Summer Youth Worker
Charles Houston Senior Citizen Center-Alexandria, VA June 2014 to August 2014
Helped serve food to the senior citizens
● Assisted with the senior citizens
● Help clean up after the senior citizens
● Organized activities for the senior citizens
Education
Early Childhood Education (College Degree)
Northern Virginia Community College
Present
Nursing (Associate)
Independence University-Salt Lake City, UT
July 2020 to Present
High school or equivalent
T.C. Williams High School-Alexandria, VA
September 2014 to June 2018
T.C. Williams High School-Alexandria, VA
Skills
• Microsoft Word
• HIPAA
• Team Member
• Greeting customers
• Food Prep
• Computer skills
• Supervising experience
• Upselling
• Bartending
• Childcare
• Microsoft Outlook
• Social media marketing
• Serving
• Sales
• Office management
• Clean workspace maintenance
• Part sourcing
• Automotive parts management
• Food Service
• Communication skills
• Microsoft Office
• Customer service
• Order placement
• Microsoft Powerpoint
• Barista experience
• Technical Proficiency
• Sales management
• Basic math
• Cooking
• Presentation skills
• Pet care
• Computer literacy
• Financial acumen
• Accounting
• Grammar Experience
• Casual dining experience
• Avimark
• Classroom experience
• Customer Service
• Canva
• Marketing
• Team management
• Management
• Hospitality
• Med spa experience
• Montessori
• Shift management
• Food safety
• Shift Management
• Computer operation
• Cash register
• Fashion retail
• Guest services
• Inventory Control
• Kitchen experience
• Food preparation
• Assistant Manager Experience
• Fast Food
• Financial management
• Logistics inventory management
• Host/Hostess
• Food service
• Early childhood education
• Dealership experience
• Baking
• Interpersonal communication
• Front desk
• Cash handling
• Leadership
• Hotel experience
• Microsoft Excel
• Developmental Disabilities Experience
• Phone etiquette
• Wine knowledge
• Retail sales
• Filing
• Analysis skills
• Forecasting
• Cash Handling
• Writing skills
• English
• Administrative experience
• Kitchen Experience
• Restaurant experience
• Time management
• Budgeting
• Fine dining experience
• Ophthalmology
• Store Management Experience
• Automotive parts and accessories knowledge
• Retail math
• Babysitting
• QuickBooks
• Cashiering
• Order processing
• Food handling
• Documentation review
• Employee relationship building
• Sanitation
• Product demos
• Direct sales
• Organizational skills
• Restaurant Experience
• Employee evaluation
• Section 8
• Door-to-door
• Office experience
• Office Management
• Medical office experience
• POS
• Crew management
Languages
• English
Certifications and Licenses
Driver's License
ServSafe
food handler certification
servsafe
AED Certification
Bartender License
Additional Information
● Great communication skills
● Good Multitasker
● Good team player
● Eager to learn and follow directions
• fluent in english and little in spanish
Contact this candidate