Tech-Savvy SDR/CSM with Cybersecurity Focus

SUMMARY

HARDWORKING AND DETAIL ORIENTED SALES PROFESSIONAL WITH SEVERAL YEARS OF EXPERIENCE IN TECHNOLOGY AND SAAS. PROVEN ABILITY TO EFFECTIVELY SEEK OUT AND SOLVE CUSTOMER BUSINESS PROBLEMS. ABLE TO MANAGE MULTIPLE PRIORITIES AND TASKS WITH CONFLICTING DEADLINES, ALL WITH A CONSTANT FOCUS ON EFFICIENCY. CONSISTENT TRACK RECORD OF MEETING AND EXCEEDING QUOTA FOR MEETINGS BOOKED AND CLIENT RETENTION. OPEN TO BOTH CSM AND BDR/SDR ROLES, WITH THE GOAL OF EVENTUALLY BECOMING AN ACCOUNT EXECUTIVE.

SKILLS

SALES & CUSTOMER SUCCESS: COLD CALLING • PERSONALIZED EMAILING • PROSPECTING • ACCOUNT MAPPING • CLIENT RETENTION • CONFLICT RESOLUTION CYBERSECURITY KNOWLEDGE: MDR/NDR FUNDAMENTALS • EDR • SIEM • SOC WORKFLOWS • SECURITY POSTURE DISCOVERY TOOLS & PLATFORMS: SALESFORCE CRM • SALESLOFT • ZOOMINFO • OUTREACH • MICROSOFT SUITE PROFESSIONAL STRENGTHS: ANALYTICAL THINKING • TRAINING & ONBOARDING • PROCESS IMPROVEMENT • COMMUNICATION

CONTACT INFO

PHONE 405-***-****

EMAIL *******@******.***

LOCATION PHOENIX, AZ

EDUCATION

OTTAWA UNIVERSITY BACHELOR OF BUSINESS ADMINISTRATION — JUNE 2021

EXPERIENCE

LOGICALLY

SALES DEVELOPMENT REPRESENTATIVE:

01/2023 – 12/2025

RANKED IN THE TOP 5% OF SDRS FOR NUMBER OF DIALS AND SALES ACCEPTED LEADS. · IDENTIFIED POTENTIAL CUSTOMERS IN THE IDEAL CUSTOMER PROFILE AND GENERATED NEW BUSINESS OPPORTUNITIES. · MANAGED LEADS THROUGH THE SALES PIPELINE BY SETTING APPOINTMENTS, FOLLOWING UP, AND TRACKING SAL PROGRESS. · COLLABORATED WITH ACCOUNT EXECUTIVES ON STRATEGIES TO ACQUIRE NEW TARGET CLIENTS. · SERVED AS A MENTOR TO NEW SDR TEAM MEMBERS. · PROMOTED TO CSM IN LESS THAN ONE YEAR.

CUSTOMER SUCCESS MANAGER

· GENERATE QUALIFIED OPPORTUNITIES FOR MDR, NDR, AND MANAGED CYBERSECURITY SERVICES. · CONDUCT DISCOVERY TO ASSESS CUSTOMER SECURITY POSTURE AND IDENTIFY GAPS IN EDR, SIEM, AND SOC WORKFLOWS. · USE SALESFORCE DAILY FOR PIPELINE MANAGEMENT, FORECASTING, AND OUTBOUND SEQUENCING. · EDUCATE PROSPECTS ON INCIDENT RESPONSE, SOC MONITORING, AND LAYERED SECURITY STRATEGIES. · COLLABORATE WITH ACCOUNT EXECUTIVES AND SALES ENGINEERS TO SCOPE TECHNICAL NEEDS AND ALIGN SOLUTIONS.

TOOLWATCH

CUSTOMER SUCCESS MANAGER 03/2022 – 08/2023 · MANAGED HUNDREDS OF CUSTOMER ACCOUNTS, HELPING SOLVE BUSINESS PROBLEMS AND ENSURING SATISFACTION. · CONDUCTED QUARTERLY BUSINESS REVIEWS TO ALIGN ON GOALS AND MILESTONES AND PREVENT CHURN. · PROVIDED CUSTOMIZED TRAINING, IMPLEMENTATION SUPPORT, AND RESOURCES TO IMPROVE CUSTOMER ADOPTION. · SUCCESSFULLY RENEWED 118 CUSTOMERS WITH A COMBINED ACV OF $14,000.

SALES DEVELOPMENT REPRESENTATIVE 07/2021 – 03/2022 · RANKED IN THE TOP 5% OF SDRS FOR NUMBER OF DIALS AND SALES ACCEPTED LEADS. · IDENTIFIED POTENTIAL CUSTOMERS IN THE IDEAL CUSTOMER PROFILE AND GENERATED NEW BUSINESS OPPORTUNITIES. · MANAGED LEADS THROUGH THE SALES PIPELINE BY SETTING APPOINTMENTS, FOLLOWING UP, AND TRACKING SAL PROGRESS. · COLLABORATED WITH ACCOUNT EXECUTIVES ON STRATEGIES TO ACQUIRE NEW TARGET CLIENTS. · SERVED AS A MENTOR TO NEW SDR TEAM MEMBERS. · PROMOTED TO CSM IN LESS THAN ONE YEAR.

SALES DEVELOPMENT REPRESENTATIVE 08/2020 – 07/2021 · RANKED IN THE TOP 10% OF SDRS FOR OUTBOUND CALLS AND QUALIFIED LEADS. · PROSPECTED INTO TARGET ACCOUNTS USING LINKEDIN, ZOOMINFO, SALESLOFT, AND OUTREACH. · GENERATED A RECORD NUMBER OF QUALIFIED LEADS WITHIN THE IDEAL CUSTOMER PROFILE. · QUALIFIED MQLS INTO SALES OPPORTUNITIES FOR ACCOUNT EXECUTIVES.

MEGA METALS LLC

MACHINIST 02/2018 – 08/2020 · OPERATED MACHINE TOOLS AND EQUIPMENT TO BUILD OR REPAIR PRECISION TOOLS USING TECHNICAL DRAWINGS AND INSTRUCTIONS. · DEVELOPED SKILLS THAT SUPPORTED TRANSITION INTO SALES: UNDERSTANDING CUSTOMER REQUIREMENTS, QUALIFYING OPPORTUNITIES, AND QUANTIFYING BUSINESS PROBLEMS.

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