Administrative Assistant & Patient Services Specialist
Resume:
Inge T. Kasprzak
Middleton, WI ***** Address • ************@*****.*** • 608-***-****
OBJECTIVE
To secure a full-time position that will complement my administrative and people skills while allowing me to grow and thrive in a professional environment.
SKILLS AND TECHNOLOGY SUMMARY
●EPIC: creating and updating records
●Care Cloud: creating and updating records
●AmTelco Digital Switchboard: greeting and routing patients
●MS Word: creating and updating letters and correspondence
●MS Outlook: email
●Gmail: email
●Patient reception: check-in, creating and updating appointments
●Records management: preparing and organizing records for office visits
●Administrative skills: data entry, filing and organizing
●Addressing patients’ physical and emotional needs as needed
Coordinating patient care with medical staff
WORK EXPERIENCE
Uplands Counseling Associates Madison, WI 53719
Administrative Assistant and Receptionist 8/2025 - Current
●Greeting patients and answering phones in a friendly, approachable manner
●Assessing patient needs and placing them into the proper queue
●Scheduling and updating patient appointments
●Processing patient records into digital form and uploading into digital records system (Care Cloud)
●Creating hard copy patient charts to support digital records
●Accepting and processing patient copays and insurance information
●Collaborating with therapists to maintain the highest level of responsive, compassionate patient care
●Creating and maintaining a welcoming, tidy patient waiting area
●Flexing with changing needs and remaining calm under pressure
Home Again Waunakee, WI 53597
Resident Assistant 11/2024 – 4/2025
●Answering patient calls and requests
●Caring for residents’ personal needs, including feeding, dressing, mobility and personal care
●Communicate patient needs to nurses to maintain continuity of care
Unity Point Health – Meriter Madison, WI
Switchboard Operator 12/4/23 – 1/10/24
●Greeting patients and answering phones via the AmTelco digital switchboard in a friendly, approachable manner
●Assessing patient needs and placing them into the proper queue
●Scheduling and updating patient appointments
Health Unit Clerk 6/24/24 – 7/12/24
●Maintaining clear communication between nurse and patient and medical staff
●Keeping a cheerful, helpful demeanor with a variety of patients who weren’t feeling well
●Remaining approachable, calm and organized under pressure
Group Health Cooperative Madison, WI
Patient Reception and Administration 3/2016 – 12/2023
●Greeting patients and answering phones in a friendly, approachable manner
●Assessing patient needs and placing them into the proper queue
●Scheduling and updating patient appointments
●Processing patient records into digital form and uploading into digital records system (Care Cloud)
●Creating hard copy patient charts to support digital records
●Accepting and processing patient copays and insurance information
●Collaborating with therapists to maintain the highest level of responsive, compassionate patient care
●Creating and maintaining a welcoming, tidy patient waiting area
●Flexing with changing needs and remaining calm under pressure
Tellurian Monona, WI
Human Services Assistant 10/2016 – 9/2023
●Assessing, communicating and recording patient needs
●Transporting patients to their groups and meetings, dispensing medications
●Completing hourly rounds: checking in on patients and recording updates in patient files
●Collaborating with therapists to maintain the highest level of responsive, compassionate patient care
●Flexing with changing needs and remaining calm under pressure
EDUCATION AND CERTIFICATIONS
Madison Area Technical College Madison, WI
Respiratory Therapy Studies 2012
To secure a full-time position that will complement my administrative and people skills while allowing me to grow and thrive in a professional environment.
Community-Based Residential Facility Certification 2018
̶ References Available Upon Request ̶
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