Senior Supply Chain & Customer Service Leader

ANAMARIE J GONZALES

Apple Valley, CA

Cell: 760-***-**** - Email: *************@*****.***

OBJECTIVE

To work in an advanced level position bringing organization, dedication, responsibility, a good work ethic and a desire to learn.

SUMMARY

I’m a highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures both old and new in any environment. I further possess the ability to meet heavy work assignments and deadlines under strict time constraints, while being flexible. In addition to my strong commitment and desire to succeed in every assigned task, I can work independently or as a team, with a unique ability to communicate effectively on all levels.

WORK HISTORY

Brenner-Fiedler & Associates Riverside, CA

June 2013 – Current

Director Supply Chain and Customer Service

Oversee Customer Service manager

Oversee Supply Chain manager

Strategic Planning

Financial Cost reduction

Crisis management

Supply Chain Manager

Manage purchasing, shipping and receiving and inventory control

Negotiate Contracts

Outsourcing experience

Vendor/ Supplier setup

Process Purchase Orders and maintain all follow up until parts are received

Warehouse experience

Receive and ship products

Logistics

Manage inventory levels

Business Relations Manager

Manage Inside Sales team of 6; while providing a team spirited environment for growth

Build and implement improvements in sales administration process

Manage supply chain of more than 20 suppliers

Assist with Shipping and receiving

Oversee all RMA’s to see where we can save money and help the customers

Maintain Risk Analysis, KPI and Metrics for customer service department; provide reports

Perform Internal Audits

Create quality policies, procedures and work instructions to remain compliant with ISO 9001:2015, ISO 13485:2016 and UL508A

Set and monitor sales goals while tracking performances of Inside Sales Team; provide reports

Maintain client relationships

Ensure sales, finance and legal policies and procedures are met

Liaise with Production team, Purchasing, Engineering, Quality, and Research & Development departments; provide feedback for improvement

Use customer feedback to generate ideas for increased continual improvement

Sales Support Executive

Started as Operation Support, promoted to Sales Support Executive within (1 month).

Worked in both team and independent capacities to fulfill job duties in a timely manner.

Order entry and Quote Entry

Processed RMA request from customers

Worked on BOM for higher volume projects that work with value add

Assisted Territory Managers and Product Specialists by qualifying leads, processing quotations that to meet customer’s requirements, and processed orders to ensure customer satisfaction.

Maintained and managed territories & product lines to track for monthly, quarterly and yearly goals.

Worked closely with large OEM accounts to provide thorough support for all their requirements.

Responded to a high-volume number of calls (50 in-bounds, 30 out-bounds/daily).

Assisted training new employees to perform at optimal level in compliance with the department’s standard operating procedure/best practice.

Maintained composure and patience in face of difficult situations either customer related or internal.

Purchased parts for my specialist lines and order confirmations

SummitHill Sales & Marketing, Inc. Fullerton, CA

Part-Time Administrative Assistant June 2009 – May 2013

Assisted in Order Invoicing and answering phones

Assisted with Retail Group

Maintained Time Sheets, trackers and miscellaneous forms to complete store sets and resets

EDUCATION

Ontario High School – High School Diploma (2008)

COMPUTER SKILLS

MS Office Suite, Prophet 21 (P21), 10 Key by touch

STRENGTHS

Project & Team Leadership

Excellent communication (written and oral)

Key Account Management

Critical Thinking

Detailed

Independent worker

Develop & build relationships quickly

Excellent Customer Service & Phone etiquette

Accounting functions

ACHIEVEMENTS

Yellow Belt Certified in Lean Six Sigma

Currently working on Black Belt Certificate in Lean Six Sigma

Internal Auditor

Quality Inspector

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