Operations Manager with Growth & Client Relations Expertise
Resume:
Caitlyn Goss
Calera, AL *****
************@*****.***
Professional Summary
Highly organized operations manager knowledgeable about Client Relations and Service growth. Qualified to deal with service selling, talent development and operations productivity. Proven to handle high pace and stressful situations with care and expertise providing excellent results. Work History
Operations Manager 07/2024 - Current
(CCM) Community Cleaning and Maintenance - Homewood, AL
● Optimized operational efficiency by restructuring account managers route planning, reducing travel time and enhancing service delivery resulting in a measurable increase in overall productivity.
● Led the successful negotiation and sale of a $60,000 pressure washing one time service, securing the largest service job in company history and significantly contributing to business growth and revenue expansion.
● Reduced employee turnover by advocating for competitive wage increases and strategically negotiating client budgets, ensuring fair compensation while maintaining profitability and client satisfaction.
Account Manager 06/2022 - 07/2024
(CCM) Community Cleaning and Maintenance - Homewood, AL
● Managed the largest portfolio of residential and commercial accounts, consistently driving client satisfaction and business growth while delivering exceptional service and fostering long-term relationships.
● Demonstrated expertise in contract retention by re-engineering and optimizing an entire service agreement, ensuring client satisfaction and securing the long-term renewal of the contract.
● Successfully managed a $50,000 budget reduction by restructuring cleaning operations, optimizing staff levels and redesigning the service blueprint and contract, maintaining the same level of success with a 50% reduction in cleaning personnel. Specialty Sales Team Leader 08/2021 - 06/2022
Target - Tuscaloosa, AL
● Increased overall beauty sales by 25% through effective merchandising strategies, upselling techniques, and targeted promotions.
● Improved inventory management processes, resulting in a 45% reduction in out-of-stock items and a corresponding increase in customer satisfaction.
● Achieved a 50% decrease in employee turnover by implementing employee recognition programs and fostering a positive work environment. Food and Beverage DBO 05/2018 - 08/2021
Target – Hoover, AL
● Stocked and replenished shelves in accordance with inventory levels, ensuring a well-organized and visually appealing display of products.
● Assisted in receiving and checking in merchandise, verifying product quality and quantity to uphold inventory accuracy.
● Actively participated in periodic inventory counts, helping to identify discrepancies and contributing to the overall accuracy of inventory records.
● Demonstrated flexibility by cross-training in different areas of the food retail department, contributing to improved team efficiency during peak hours. Skills
● Microsoft Office
● Power equipment certification
● Customer service
● Team building
● Scheduling
● Accounting
● Leadership
● Public Speaking
● Talent development
● Budgeting
● Sales
● Service blueprinting
Education
High School Diploma
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