Document Control and Retail Leadership Specialist

James Heiland

Jacksonville, FL ***** +1-904-***-**** *******@***.***

Professional Summary

Detail-oriented professional with experience in document control, retail management, and collections supervision. Led teams of up to 10, developed sales strategies, and collected over $500,000 in revenue within one year. Skilled in document management systems, staff training, and exceeding performance targets. Authorized to work in the US for any employer.

Work Experience

Document Control Specialist

U.S. Bank

September 2021 to March 2026

• Develop procedures for transferring digital files to the Document Management System (DMS) library, ensuring efficient and accurate documentation

• Ensure that document management processes meet legal requirements, reducing compliance risks

• Convert selected hard copy files to electronic format, increasing accessibility and reducing storage needs

• Assist team members in the use of document management software, improving team efficiency

• Retrieve documents in storage areas upon request and distribute them as needed, supporting timely information access General Manager (GM)

Cricket Wireless Authorized Dealer Jacksonville, FL January 2019 to August 2021

• Achieved monthly assigned quota by selling wireless phones, accessories, service plans, and service features, consistently meeting sales targets

• Oversaw all net sales and revenue goals by developing sales strategies and tactical implementation, driving store profitability

• Managed day-to-day store operations, ensuring smooth workflow and operational efficiency

• Coached and developed retail staff, increasing team performance and sales effectiveness

• Analyzed business trends and tracked competitor landscape, sharing best practices with other stores to enhance overall performance

• Participated in staffing process, including recruiting and hiring, to build a high-performing team

• Promoted positive customer experience by modeling great customer service, improving customer satisfaction Credit and Collection Supervisor

Enhanced Recovery Company Orange Park, FL

May 2012 to December 2018

• Supervised a team of agents, ensuring compliance and exceeding all weekly work goals

• Surpassed outstanding quota and received awards for exceptional performance

• Collected over half a million dollars in revenue for the company within the first year, significantly contributing to company growth

Education

Computer Information Technology (Associates of Science) ((Associates) Florida State College at Jacksonville Jacksonville, FL October 2015 to May 2017

Computer Information Technology (Associates of Science) Florida State College at Jacksonville Jacksonville, FL October 2015 to May 2017

Diploma

Ridgeview High school

January 2007 to December 2009

Diploma

Ridgeview High school

January 2007 to December 2009

Diploma

Ridgeview High school

January 2007 to December 2009

Associate's degree

Skills

Legal research Data entry Microsoft Office Microsoft Excel Key Holder Financial services Team supervision Basic math Productivity software Employee relations Cash handling Microsoft Word CRM software Computer skills Word processing Account reconciliation Research Business analysis Recruiting Accounting and finance experience Competitor analysis Microsoft Outlook Administrative experience Marketing Digital archiving Call center experience Salesforce Accounts payable Skip Tracing Accounts receivable Training & development Payroll Document management Banking Retail operations management Microsoft PowerPoint Inventory control Account management Business development B2B sales Sales forecasting Certifications and Licenses

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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