Customer-Driven Service Professional with Writing Skills

Sherry Wood

929-***-****

*************@*****.***

Objective: Dedicated professional with strong customer service skills and experience working in fast-paced environments seeking a role in customer service.

Professional Experience

Freelance Writer Remote 2007-Present • Develop compelling narratives, highlighting my exceptional communication skills • Deliver high-quality content within tight deadlines, showcasing my ability to work under pressure • Manage client relationships and projects through platforms like Fiverr and Upwork, and above all, creating compelling stories with emotional-driven twists and turns and unforgettable characters

Barista The Chicory House, New Orleans, LA 2023-2024 • Wait tables • Expo • Craft a range of espresso beverages while maintaining exemplary customer service • Assist in preparation of food items and manage cashier responsibilities efficiently • Organize meeting among staff to address any concerns

Expeditor at Elizabeth Street Cafe (St. Vincent Hotel, New Orleans, LA) 2023-2024 • Greet customers and take orders • Ensure accurate and speedy table service • Communicate with FOH and kitchen staff in order to maintain quality standards

Barista and Customer Service Associate Haunted Beans Cafe, New Orleans, LA 2022 - 2023 • Craft a range of espresso beverages while maintaining exemplary customer service • Assist in preparation of food items and manage cashier responsibilities efficiently • Collaborate within a fast-paced team environment to ensure optimal customer satisfaction • Informing customers of our one-of-kind antiques

Cashier/Retail Associate Go Grocer, Chicago, IL 2011 - 2016 • Manage cashier responsibilities and provide exceptional customer service • Assist in maintaining store cleanliness and stocking shelves. • Promptly and courteously resolve customer inquiries and issues

Barista and Team Leader Verb Café, Brooklyn, New York 2002-2005 • Cater to a fast-paced environment by delivering high-quality drinks swiftly and efficiently • Manage staff assignments for optimal workflow and perform early morning opening duties • Assist with administrative tasks such as drawer count and schedule management

Skills • Exceptional customer service • Problem-solving and conflict resolution in stressful situations • Scheduling, hiring, training and other managerial tasks

*References available upon request*

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