Operations & Logistics Specialist with Remote Support Expertise

KAINE GLOVER

Williamsburg, Virginia

757-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable professional with extensive experience in warehouse operations, logistics, customer support, and remote technical environments. I am skilled in task management, inventory control, and process coordination across fast-paced settings. Proven ability to provide high-quality customer service, troubleshoot technical issues, and maintain strong communication across teams. Experienced working independently in remote environments while meeting strict deadlines and performance metrics. Familiar with CRM systems, analytics tools, and basic web technologies including WordPress, HTML, and CSS.

PROFESSIONAL EXPERIENCE

Assembler and Packing Coordinator

Eaton Marina Power & Lighting – Williamsburg, VA

June 2025 – Present

• Assemble and wire electrical control equipment according to specifications, drawings, and work instructions

• Use hand and power tools to complete assembly and preparation for testing and inspection

• Inspect and test finished products to ensure quality standards and compliance with codes

• Maintain a clean, organized workspace following 5S and safety standards

• Communicate production progress, shortages, and issues with supervisors and team members

• Perform routine equipment maintenance and support continuous production workflow

Remote Customer Support Specialist

Samsara – Remote, USA

March 2024 – June 2025

• Responded to customer inquiries via chat, email, and phone in a timely and professional manner

• Identified 3+ recurring software bugs and collaborating with product teams to implement permanent fixes, improving the user experience for thousands of clients

• Troubleshot technical issues involving hardware and software products

• Guided customers through setup, product features, and best practices to ensure full understanding and gain satisfaction from the customer

• Leveraged CRM systems to document 100% of customer interactions, ensuring seamless hands off and accurate historical records

• Utilized basic HTML and CSS knowledge to troubleshoot web-based dashboard displays and guide customers through advanced product setup Remote Customer Service Representative

Teleperformance – Remote, USA

February 2022 – March 2024

• Managed high volume customer inquiries across phone, email and live chat, ensuring a professional and seamless experience

• Consistently met or exceeded key performance metrics including call handling time, first call resolution rates, and customer satisfaction scores

• Efficiently resolved complex customer complaints and requests while identifying and escalating critical issues to specialized departments to ensure total customer satisfaction and resolution

• Provided detailed and accurate information regarding company products, services, and policies to drive customer trust and loyalty

• Maintained 100% accuracy in documenting customer interactions and profiles within CRM systems to support data integrity and personalized service

• Strictly adhered to company guidelines and privacy procedures to maintain the highest levels of customer confidentiality

Warehouse Support Specialist (Logistics Training)

Amazon – February 2020 – January 2022

• Oversaw the end to end processing of incoming inventory, achieving a 95% accuracy rate in stock organization and database updates

• Inspected 100% of incoming merchandise for damage or irregularities, preventing the distribution of flawed materials and reducing return rates

• Maintained a perfect safety record by strictly adhering to state health and safety practices and 5S principles

• Received, inspected, and processed incoming shipments for accuracy and quality

• Picked, packed, sorted, and shipped inventory while meeting productivity standards

• Maintained inventory accuracy using warehouse management systems and cycle counts

• Operated warehouse equipment including pallet jacks and scanners (training provided)

• Coordinated with logistics teams to manage inventory flow and resolve issues

• Prepared outbound shipments including labeling, packaging, and documentation

• Assisted with returns processing, stock replenishment, and order tracking

• Followed strict safety procedures and maintained clean work environments Warehouse Associate

Walmart Distribution Center – Williamsburg, VA

October 2017 – January 2020

• Sorted, packed, scanned, and prepared products for shipment

• Inspected incoming and outgoing shipments for accuracy and damage

• Organized warehouse inventory and maintained stock levels

• Loaded and unloaded freight safely and efficiently

• Completed cycle counts and assisted with inventory control

• Followed shipping procedures and quality control standards

• Maintained clean and organized warehouse space

Material Handler Coordinator

AAFES Dan Daniel Distribution Center – Fort Eustis, VA September 2016 – September 2017

• Performed comprehensive warehouse functions including receiving, inspecting, processing, and issuing stock to ensure all equipment and supplies were delivered on schedule

• Managed the end to end requisition process by pulling, packing, sorting, and shipping items according to establish safety and operational procedures

• Oversaw shipment inspections for damage and purchase order conformity, proactively contacting vendors to resolve discrepancies or shortages

• Arranged and scheduled deliveries while monitoring stock levels and verifying order accuracy to maintain seamless supply chain flow

• Utilized Warehouse Management Systems and ERP platforms, including SAP and AS400, to maintain accurate digital records

• Leveraged SQL, Power BI, and Tableau to analyze complex data sets, providing actionable insights for warehouse efficiency

EDUCATION

Kecoughtan High School – Hampton, VA

High School Diploma (Advanced Honors)

Graduated: June 2016

Focus: Logistics and Communication

SKILLS

• Warehouse Operations & Logistics Support

• Inventory Management & Order Fulfillment

• Assembly & Production Work

• Customer Service & Technical Support

• CRM Systems (Salesforce, Zendesk)

• Data Entry & Documentation

• Microsoft Office & Google Workspace

• Remote Work & Time Management

• Communication & Team Collaboration

• Problem Solving & Troubleshooting

• Safety & Compliance Awareness

• Shipment Scheduling & Tracking

• Vendor & Carrier Communication

• Attention to Detail & Accuracy

• Fast Learner & Adaptability

• Professional Email & Chat Support

• Slack, Zoom, Microsoft Teams

• Process Improvement & Efficiency

Contact this candidate