Data Entry Clerk with Administrative Excellence

DORIS CHICHI ANYA

Lagos, Nigeria

Phone: +234**********

Email: *********@*****.***

LinkedIn: www.linkedin.com/in/chichi-doris-anya-25870761 PROFESSIONAL SUMMARY

Detail-oriented and dedicated professional with experience in customer service, administration, and accounting support. Skilled in communication, record keeping, invoicing, and handling customer inquiries with professionalism and efficiency. Possess strong organizational abilities, attention to detail, and the capacity to work effectively both independently and as part of a team. Committed to delivering excellent service, maintaining documentation accuracy, and contributing to organizational growth and success.

CORE COMPETENCIES

• Administrative Support

• Human Resources Coordination

• Payroll & Attendance Management

• Invoicing & Accounts Payable

• Customer Service & Client Relations

• Inventory & Procurement Management

• Data Entry & Records Management

• Reporting & Documentation

• Problem Solving & Conflict Resolution

PROFESSIONAL EXPERIENCE

Admin & HR Assistant

Greengate Specialties Ltd, Lagos Jan 2024 – Present

• Support daily administrative and HR functions to ensure efficient office operations.

• Assist with recruitment, onboarding, employee documentation, and policy compliance.

• Maintain HR records, manage attendance, and payroll support activities.

• Prepare internal memos, coordinate staff training, and support welfare initiatives.

• Ensure confidentiality and compliance with HR standards. Account Reconciliation Officer

Royal Prince Global Retail Ventures, Lagos Apr 2020 – Aug 2023

• Performed daily and monthly bank reconciliations to resolve discrepancies.

• Monitored receivables/payables to ensure accuracy and timely reporting.

• Prepared audit-ready financial reports and ensured compliance with accounting procedures.

• Collaborated with finance and sales teams to resolve account-related issues.

Account Assistant

Royal Prince Global Retail Ventures, Lagos Jan 2017 – Mar 2019

• Managed invoices, receipts, supplier payments, and petty cash records.

• Assisted with payroll preparation and reconciliation activities.

• Prepared financial summaries and supported monthly financial close processes.

Inventory Officer

Royal Prince Global Retail Ventures, Lagos Jan 2017 – Dec 2018

• Maintained accurate stock levels and conducted periodic inventory audits.

• Coordinated goods received/issued and monitored stock movement.

• Prepared usage reports to support procurement planning and reduce wastage.

Assistant Procurement Officer

Royal Prince Global Retail Ventures, Lagos 2016 – 2017

• Sourced vendors, processed purchase orders, and ensured timely deliveries.

• Conducted price comparisons for cost-effective purchasing.

• Maintained procurement records and ensured compliance with internal policies.

Customer Service Representative

Konga Online Shopping Ltd, Lagos 2015 – 2016

• Provided real-time customer support for orders, returns, and inquiries.

• Resolved escalated complaints and documented customer interactions.

• Liaised with logistics and sales teams to improve service quality. Customer Service Representative

Naija Workman, Lagos 2013 – 2014

• Managed high call volumes and provided customer issue resolution.

• Improved customer retention by analyzing feedback and recommending improvements.

• Achieved daily performance targets while maintaining customer satisfaction.

EDUCATION

Administration and Planning (M.Ed.) – National Open University of Nigeria Political Science (B.Ed.) – University of Ibadan

CERTIFICATIONS

• International Project Management Professional (IPMP)

• International Customer Relationship Management (ICRM)

• Teachers Registration Council of Nigeria (TRCN)

INTERESTS

AI & Emerging Technologies • Research & Development • Volunteering • Community Engagement • Professional Networking

REFERENCES

Available upon request.

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