Data-Driven Administrative Professional with Compliance Focus

ERICA POWERS

Leicester, NC ***** +1-828-***-**** **********@*****.*** Authorized to work in the US

SUMMARY

Highly organized and adaptable Administrative Assistant with 4+ years of dedicated executive support experience and 10+ years in customer -facing roles. Proven expertise in calendar management, document preparation, confidential information handling, and optimizing office operations. Seeking to leverage strong technical proficiency in Google Workspace and a proactive approach to contribute to a dynamic firm as an Administrative Assistant. EXPERIENCE

Executive Administrative Assistant Sunrise Community for Recovery and Wellness – Asheville, NC February 2021 – September 2025

● Provided comprehensive administrative support to a 3-member executive team, streamlining operations and enhancing productivity.

● Managed multiple executive calendars, scheduling an average of 20+ meetings and appointments weekly, ensuring conflict-free arrangements and efficient time management.

● Prepared and formatted critical reports, presentations, and spreadsheets using Google Workspace (Docs, Calendar, Sheets), improving document accuracy and accessibility.

● Handled sensitive and confidential information with unwavering discretion, maintaining strict compliance with privacy protocols.

● Coordinated and organized successful company events, including staff meetings and team-building activities, fostering positive team morale. Certified Peer Support Specialist Sunrise Community for Recovery and Wellness – Asheville, NC January 2021 – September 2025

● Provided one-on-one guidance and coaching to 25+ individuals with mental health and substance use challenges, promoting self-advocacy and wellness.

● Facilitated connections to essential community resources (housing, employment, education) for clients, directly improving their access to support.

● Maintained accurate and timely documentation of services and progress, ensuring compliance and contributing to collaborative care plans. Front Desk Associate MountainCare Rathbun House – Asheville, NC January 2020 – January 2021

● Managed all front desk operations, including answering multi-line phones and processing 15+ referrals daily for incoming guests.

● Ensured guest safety and comfort by diligently following protocols and providing exceptional service.

● Utilized Microsoft Word and Excel for daily administrative tasks, maintaining organized records.

Guest Service Representative Fairfield Inn & Suites – Asheville, NC August 2019 – January 2020

● Delivered exceptional guest service, managing check-ins/check-outs and resolving inquiries for an average of 50+ guests per shift.

● Performed nightly audits twice weekly, meticulously balancing accounts and preparing daily reports.

EDUCATION

High School Diploma New Hope Christian Academy – Thomasville, NC SKILLS

● Administrative Support: Executive Support, Calendar Management, Meeting Scheduling, Travel Coordination, Document Preparation, Data Entry, Confidentiality, Report Generation, Event Planning, Office Management, Multi-line Phone Systems, Appointment Scheduling.

● Software & Systems: Google Workspace (Docs, Sheets, Calendar, Drive), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), POS Systems, RF Scanner, Computer Operation.

● Interpersonal & Communication: Customer Service, Guest Relations, Client Support, Interpersonal Communication, Phone Communication, Relationship Management, Teamwork, Motivational Interviewing.

● Organizational & Management: Organizational Skills, Time Management, Attention to Detail, Multitasking, Crisis Management, Case Management.

● Certifications: Recovery Coach, Certified Peer Support Specialist, CPR, Guest Service Professional (AH&LA), ServSafe, Certified Forklift Operator. CERTIFICATIONS & LICENSES

● Recovery Coach – March 2021 – Present

● Certified Peer Support Specialist – February 2025 – February 2027

● Guest Service Professional (Hospitality) – AH&LA, June 2019 – Present

● CPR Certification

● ServSafe – Food Safety Course

● Certified Forklift Operator

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