IT Support Specialist with Analytical Focus
Resume:
Hollywood, FL
*********@***.***
www.linkedin.com/in/christopher-valdez-39820b229
Christopher J. Valdez
A BRIEF DISCRIPTION OF MYSELF
I graduated from Broward College with a Bachelor of Applied Science Information Technology Network Systems Specialist. (Graduated with a GPA 3.34.) I’m hardworking, self-driven, detail oriented, and an analytical professional. I’ve been evaluating, diagnosing, and repairing electronic devices for many years. I’ve worked on computer PCs, operating systems, and smartphones. As part of my bachelor’s degree curriculum, I expanded my theoretical knowledge on networks, operating systems, the cloud, and many other technologies via course simulations. If I’m chosen, I’ll apply my skills and knowledge to help solve and overcome any issues that you or your clients may have.
EDUCATION
Broward College
3501 Davie Rd. Davie, FL
BAS Information Technology
Network Systems Analyst Specialization (Sept. 2022 - Dec. 2025)
GPA 3.34
OBJECTIVE
As a member of your organization, I’ll strive to use my knowledge to assist and resolve any issues and obstacles that clients may have. I’ll use my communication skills to patiently listen to customer dilemmas so that I can properly proceed. Ultimately, I’ll calmly and professionally explain and guide customers to remedy their difficulties, problems, or simply answers questions they may have to a satisfactory level. I’m confident that I can be a valuable asset to your organization.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
Problem-solving
Critical Thinking
Attention to detail
Technical support
Professionalism
Analytical thinking
Self-motivation
Software installation
Security protocols
Friendly, positive attitude
Application support
VOLUNTEERING
Volunteered at a senior nursing facility in Providence, RI
CERTIFICATIONS
Information Technology Support Specialist
Awarded by Broward College on 12/2025.
EXPIERIENCE
Work Experience
Convergys Corporation
(2013 – 2018)
Customer Service Representative for AT&T Wireless.
Convergys Corporation Tamarac, FL
Duties
-Provided customers with information on varies cellular plans.
-Assisted customers with billing inquires.
-Provided technical support to customers for varies wireless issues.
Personal Experience
Since childhood, I’ve troubleshot, diagnosed, and fixed or implemented compensating controls on PCs.
BRIEFLY DESCRIBE A TIME YOU SOLVED A TECHNOLOGY-RELATED PROBLEM (PERSONAL OR PROFESSIONAL), HOW YOU APPROACHED IT, AND WHAT YOU LEARNED FROM THE EXPERIENCE.
Years ago, a family member urgently called me, sounding nervous, confused, and angry. He urgently needed me to fix the Windows Media Player on his PC. He noticed the problem when he powered on the desktop or when it was already on. Neither video nor audio could be played back. I had no prior experience with this issue, so I Googled it, but I couldn’t find a logical resolution.
Despite my lack of experience, I quickly realized the issue was likely due to missing codex. The family member grew increasingly impatient and frustrated, especially when I explained that he needed to place all the codex in a specific folder. He hung up the phone but later called back to apologize. He had done some research and found that I was correct, but he didn’t want to do it because it would be too much of a hassle. I offered to remotely connect to his computer and fix the problem, but he declined. He decided to stop trying to fix his playback problem.
This experience taught me that I could handle unfamiliar and challenging situations, maintain my composure under pressure, and think outside the box by using my knowledge and experiences from diverse areas. It also demonstrated that remaining calm, maintaining respectfulness, and professionalism are always the best approach to achieving the best outcomes for all parties involved.
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