Senior Customer Experience Leader

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Angela Davidson

***********@*****.*** 614-***-**** Columbus, OH

OVERVIEW

A dedicated and experienced Customer Service professional with 15 years of experience in customer service, account management, sales and support. Detailed-oriented with a strong commitment to maintaining high levels of customer satisfaction and retention. Skilled in improving service proficiencies, resolving complex issues, and maintaining customer relations. A proven track record of exceeding goals and consistently driving company revenue and growth. PROFESSIONAL EXPERIENCE

Senior Customer Experience Liaison Jacobi Carbons October 2020 - November 2025

Resolved customer issues and concerns by listening and applying analytical problem-solving skills, which improved customer satisfaction and retention rates by 25%.

Delivered effective and timely communication throughout the sales cycle from order inception to product fulfillment and billing.

Worked closely with the sales team and managed all logistics including the importing and exporting of goods in over 15 countries.

Established and maintained working relationships with freight brokers to ensure the safe delivery of goods in the United States and internationally.

Additionally supported large Top-Tier accounts and assisted management with onboarding and training. Account Executive Primatech

August 2017 - June 2019

Generated sales for consulting services for Process Safety, Security and Risk Management to assist companies with OSHA Process Safety standards, and regulations.

Provided account management and customer service to help our clients meet their safety and risk management objectives, increasing retention and annual sales revenue by 30%. Senior Account Executive Perceptionist - (PercepCo, LLC.) January 2015 - June 2017

Responsible for driving new business and growing existing client base by providing Contact Management, Scheduling, Field Service Dispatch / Call Reporting software to our clients.

Responsible for identifying decision makers, resulting in additional sales and increasing revenue by 45 % to achieve profitable growth for the company.

Delivered product demonstrations to enhance the customers experience and drive overall sales. ADDITIONAL EXPERIENCE

Senior Inside Sales Executive Fiserv - (aka: CheckFree Corporation) February 2007- November 2014

Generated sales to new and existing customers, achieving a goal of 355% in the first year.

Managed and grew accounts encompassing a 22-state region, driving $ 1.2M+ in business annually.

Met and exceeded annual sales goals contributing to the overall revenue growth of the company. 2

EDUCATION

The Ohio State University Columbus, OH

Associate Degree in Business Administration & Computer Technology Columbus Para-Professional Institute East Columbus, OH Associate Degree in Medical Assisting

SOFTWARE & TRAINING SKILLS:

Microsoft Office

SaaS

Siebel Software

Oracle

Salesforce

HubSpot

Slack / Teams / Zoom

Sugar

Solution Selling- Certification / Coach

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