AI Training & Data Specialist - Remote Customer Support Pro

Stephen Otieno

Nairobi, Kenya (Remote)

Email: ************@*****.*** Phone: +254-***-***-***

Professional Summary

Detail-oriented and tech-savvy professional with experience in order handling, customer support, data entry, and AI training workflows. Proven ability to manage high-volume tasks accurately, communicate effectively with clients, and leverage AI tools to improve efficiency. Core Skills

- Order Processing & Data Accuracy

- Customer Communication & Support

- Workflow & Task Management

- Problem Solving & Issue Resolution

- AI Training & Data Annotation

- CRM & Spreadsheet Tools (HubSpot)

- Remote Work & Digital Collaboration

Experience

AI Training & Data Specialist (Freelance) – Remote (2024–Present)

- Trained and evaluated AI models by reviewing outputs and improving accuracy

- Managed structured data tasks with high attention to detail

- Provided feedback to enhance AI performance

Customer Support & Chat Agent – Calltend – Remote (2024)

- Handled customer inquiries and lead generation

- Maintained accurate records using CRM tools like HubSpot Data Entry Specialist – Remote

- Processed and verified large volumes of data with high accuracy

- Ensured proper documentation for reporting and audits Education

B.Sc. Biotechnology

Jomo Kenyatta University of Agriculture and Technology Additional Information

- Strong English communication skills

- Experienced in remote work environments

- Fast learner with high adaptability to new systems and AI tools

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