Substance Use Counselor Intern and Care Coordinator

Amy Bateman

Longview, TX

903-***-**** ****.*******@*****.*** https://www.linkedin.com/in/amy-bateman PROFESSIONAL SUMMARY

LCDC-Intern with experience supporting individuals with substance use disorders in structured behavioral health environments. Skilled in client engagement, intake assessment, case management, and crisis intervention, with a strong ability to build trust and support behavior change.

Background includes treatment planning, documentation, and continuity of care coordination, with strict adherence to HIPAA and confidentiality standards. Combines clinical training with lived recovery experience to provide compassionate, client-centered support. CORE SKILLS

• Client Engagement & Rapport Building

• Substance Use Disorder Support

• Intake Assessment & Case Management

• Crisis Intervention & De-escalation

• Treatment Planning & Discharge Planning

• Behavioral Health Documentation (ASI, DAP, DSM-5)

• Care Coordination & Referrals

• HIPAA & Confidentiality Compliance

• Time Management & Multi-tasking

• Microsoft Office (Word, Excel, Outlook)

• Group Facilitation (T4C, Process Groups)

PROFESSIONAL EXPERIENCE

LCDC-Intern

East Texas Treatment Facility — Henderson, TX

Sep 2025 – Jan 2026

• Provided individual and group counseling for incarcerated individuals with Substance Use Disorder (SUD)

• Conducted intake assessments, ASI documentation, and developed individualized treatment plans

• Managed caseloads of 50+ clients within a structured treatment environment

• Facilitated T4C curriculum, process groups, and therapeutic encounters

• Applied crisis intervention and de-escalation techniques with high-risk populations

• Coordinated discharge planning and continuity of care, including referrals to community resources

• Maintained accurate and timely clinical documentation in compliance with DSM-5 and DAP standards

• Built rapport with resistant clients to support engagement and behavior change

• Maintained strict adherence to HIPAA and confidentiality standards

• Coordinated services between clients, providers, and community resources to support continuity of care

• Monitored client progress and supported adherence to individualized treatment plans

• Communicated with multidisciplinary teams to ensure appropriate care delivery Long-Term Substitute Teacher / Behavioral Support

Hallsville North ISD

Oct 2024 – Present

• Provided classroom instruction and behavioral support across grade levels

• Worked one-on-one with students requiring emotional and behavioral intervention

• Applied de-escalation and redirection strategies to maintain a structured environment

• Supported students’ academic, social, and emotional development Customer Service Supervisor (Remote)

Continuum Global Solutions

2021 – 2022

• Supervised high-volume client interactions and handled escalations in a remote environment

• Strengthened communication, problem-solving, and conflict resolution skills

• Ensured compliance with company policies and performance standards

• Managed documentation and reporting using internal systems and Microsoft Office tools LICENSURE & CERTIFICATIONS

• LCDC-Intern (Texas)

• RSPS – CORE Trained (Certification Pending – Expected May 2026) EDUCATION

Bachelor of Science – Liberal Arts

Excelsior University

Additional Coursework: Education (120+ hours) – LeTourneau University TRAINING

• Training for Treatment Trainers (40 hrs) – MTC

• Correctional Awareness Training (32 hrs) – MTC

• Therapeutic Community Training (16 hrs) – MTC

• Crisis Intervention & De-escalation (300 practicum hours)

• CPR / First Aid / AED – American Heart Association

• Texas Human Trafficking HEART Training (16 hrs)

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