Information Technology & Communications Specialist with 20+ Years
Resume:
Suresh Ganesapillai
***** ********* ** ********* ** 20152
*************@*****.***
PROFESSIONAL SUMMARY
Experienced Information Technology and Communications Consultant with over 20 years of service supporting government operations, digital communications, and enterprise IT environments. Proven expertise in social media operations, workstation troubleshooting, press communications support, and production system maintenance. Strong background in mainframe technologies, application development, and technical support across large-scale environments.
TECHNICAL SKILLS
Operating Systems: Windows 10, Windows 11, IBM MVS
Programming Languages: COBOL, JCL, SAS, Embedded SQL
Database Technologies: DB2, VSAM, IMS
Tools & Technologies: CICS, MQ Series, SYNCSORT, ESP Scheduler, BMS Macros, Telon
Platforms: IBM ES/3090, IBM ES/9000
Digital & Communications Tools: Content Management Systems, Social Media Platforms, Constant Contact
Other Skills: Windows Workstation Troubleshooting, Mainframe Production Support, Data Processing, Batch Processing
PROFESSIONAL EXPERIENCE
Embassy of India — Washington, DC
Consultant — Embassy of India
September 2004 – December 2025
Coordinated with website management teams to maintain and update official Embassy website content. (https://indianembassyusa.gov.in/)
Managed and published content across official social media platforms including X (Twitter) (https://x.com/indianembassyus), Facebook (https://www.facebook.com/IndiaInUSA/), YouTube (https://www.youtube.com/indiainusa), and Instagram (https://www.instagram.com/indianembassyus).
Provided technical troubleshooting and support for more than 100 workstations across Embassy departments.
Distributed press releases and official notices to journalists and community groups using Constant Contact software.
Monitored U.S. media coverage related to India and provided relevant reporting summaries.
Supported communications workflows ensuring timely publication of announcements and updates.
Embassy of India — Washington, DC
Junior Clerk
April 2002 – August 2004
Assisted the Minister (Press) in drafting and distributing press releases to media outlets.
Supported organization of monthly press conferences and events during high-level diplomatic visits.
Assisted in selecting articles for the Embassy’s monthly publication, India Review.
Monitored and analyzed India-related news coverage in U.S. media.
Prologic Associates — USA
Software Consultant
September 1999 – March 2002
Client: Siebel Systems, VA
Provided on-call maintenance and production system support.
Ensured system stability and timely resolution of operational issues.
Mastech International — PA
Software Consultant
December 1997 – August 1999
Client: Principal Financial Group, Des Moines, IA
January 1999 – August 1999
Developed applications supporting insurance renewal processing systems.
Wrote online and batch COBOL programs for automated renewal workflows.
Implemented messaging-based processing using IBM MQ Series.
Participated in testing and validation of renewal processing systems.
Client: Sabre Decision Technology, Dallas, TX
December 1997 – December 1998
Provided on-call production support for the VISION sales performance system used by airline marketing operations.
Managed job scheduling using ESP and maintained system processing schedules.
Implemented emergency and permanent program updates in production environments.
Utilized SYNCSORT utilities for data transformation and processing.
Supported database operations involving DB2 and batch data processing.
DSQ Software Ltd. — Chennai, India
Programmer Analyst
July 1996 – November 1997
Client: Temenos U.K. — GLOBUS Banking System
Performed system conversion from legacy SBS applications to GLOBUS banking platform.
Converted OSCOBOL programs to VSCOBOLII.
Developed and tested JCL programs to support system migration.
Integrated DB2 database access replacing VSAM data sources.
Client: Okamura Corporation — Japan
Conducted impact analysis and Y2K remediation across enterprise applications.
Modified code to meet Y2K compliance standards using fixed window methodology.
Performed unit, integration, and system testing to validate program accuracy.
Client: Fascel Limited — New Delhi, India
Designed and coded COBOL programs supporting financial transactions including deposits and withdrawals.
Created BMS maps and implemented embedded SQL and CICS transactions.
Developed batch and online transaction processing workflows.
Client: Aramco Petro Chemicals — Saudi Arabia
Conducted Y2K impact analysis and code conversion across 400+ programs.
Performed unit testing using COBTEST and PLITES tools.
Supported full system testing and production implementation.
EDUCATION
Bachelor of Engineering in Computer Science
India
ADDITIONAL STRENGTHS
Government and diplomatic communications support
Media and press coordination
Enterprise workstation support
Production system troubleshooting
High-volume data processing
Technical documentation and reporting
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