Administrative & Accounting Support Specialist

ANASTASIA HENDRIX

Phoenix, AZ ***** +1-623-***-**** *******.*****@*****.***

Work Experience

Administrative Assistant/Accounting Assistant 40 hours Trans City Insurance Scottsdale, AZ

March 2025 to June 2025

Performed large volumes of data entry within tight deadlines, consistently meeting or exceeding productivity targets. Managed the filing system, ensuring documents were properly organized and easily accessible. Responded promptly to inquiries from clients and vendors. Assured accuracy on vendor invoices and reconciled discrepancies to maintain proper financial records.

Assisted in the preparation of monthly financial statements by compiling data and generating reports. Customer Relations Representative 40 hours

Best Western Phoenix, AZ

April 2023 to October 2023

Answered a large amount of incoming calls from guest's, as well as, made outbound calls as necessary for resolution follow up.

Provided product and service information, answered all questions, and resolved any emerging problems that guests were facing and digitally documented them with accuracy and efficiency. Created sustainable relationships and trust with guest's and hotel staff through open and interactive communication. Bonus Assistant Store Manager Promoted From Part Time 50 hours Circle K Phoenix, AZ

February 2022 to April 2023

Coached, challenged and developed the team to grow professionally and achieve a common goal. Assisted with recruiting, interviewing and selection process of team members. Demonstrated an in-depth knowledge of the merchandise; ensured Team Members were fluent in all aspects of product knowledge. Analyzed report data to determine the needs of the business and collaborated with the Store Manager to set business strategies. Effectively handled customer issues. Verified incoming/outgoing product deliveries. Assistant Store Manager 50 - 60 hours

Family Dollar Phoenix, AZ

January 2022 to February 2023

Opening and closing duties.

Ensuring all money is accounted for and making bank deposits. Train and develop staff.

Receive, unload and stock product.

Develop strong relations with customers and vendors alike. Maintain a clean, properly stocked and merchandised store. Always strive to maximize sales and profits.

Customer Care Specialist 40 hours

Progress Residential Scottsdale, AZ

April 2021 to July 2021

Answer high volume of inbound calls from current residents, applicants and prospects. Help callers with submitting work order requests, assigning service vendors and scheduling service appointments along with assisting callers with our website or answering any number of questions regarding the application, move in and move out processes.

Respond to incoming emails using standard scripts and methodologies. Escalated issues when necessary to appropriate departments by way of email or by creating a case in the system. Billing Specialist 40 hours

Fiserv Phoenix, AZ

October 2020 to April 2021

Managed a large volume of incoming calls from various third party clients' customers needing or wanting assistance with processing a payment or researching a payment made for clues as to why payment failed. Worked directly with clients and their customers to locate account and payment blocks for the purpose of having them removed to allow customers to be able to process payments Dedicated Account Specialist 40 hours

JP Morgan Chase Tempe, AZ

June 2020 to September 2020

Worked on an inbound/outbound dialer system providing excellent customer service to Chase credit card members that were between 1 and 180 days passed due.

Negotiated payments while asking probing questions to determine card members willingness and ability to pay. Provided card members with hardship program information and enrolled card members into the appropriate program as requested.

Escalation Supervisor 50 hours

Ashley Furniture Glendale, AZ

November 2018 to March 2020

Answered calls from representatives with escalated customers. After identifying and assessing a given situation I would assist escalated customers through to resolution of issue. Processed product exchanges and credit memos for discounts and store credit. Work closely with delivery managers and drivers with scheduling delivery and technician appointments to optimize the driver's route. Professionally develop a team with exceptional leadership, mentorship, coaching and involvement while promoting team member growth.

Monitored employee work performances, including accountability of company and department policies. Education

Computer and Information Sciences (Associate of Applied Science) Brown Mackie College

November 2004 to November 2004

Business Accountancy (Certificate)

DeVry University Los Angeles, CA

September 1988 to September 1988

Contact this candidate