Customer Service Associate

KIMBERLY FAVAZZA

Las Vegas, NV (Open to Fully Remote)

831-***-**** *********@*****.*** linkedin.com/in/kimberly-favazza PROFESSIONAL SUMMARY

Highly organized operations and client support professional with 10+ years of experience in healthcare and small business environments. Skilled in workflow optimization, compliance documentation, payroll processing, financial tracking, and structured problem-solving. Thrive in fully remote roles requiring independent execution, written communication, discretion, and process improvement. Known for bringing clarity, efficiency, and elevated client experience to growing teams.

CORE COMPETENCIES

Remote Operations Support Workflow & Process Optimization Compliance & Documentation Management Client Experience & Issue Resolution Payroll Processing (ADP, Paychex) Microsoft Excel & Google Workspace Inventory & Vendor Coordination Policy & Procedure Development POS & Ticketing Systems (Square, Lightspeed, Universe) PROFESSIONAL EXPERIENCE

Operations & Business Consultant (Remote)

KMF Business Solutions 2016 – 2021

• Streamlined admin and bookkeeping systems to improve efficiency and reduce operational bottlenecks.

• Managed payroll processing, financial reconciliation, and documentation accuracy.

• Implemented structured workflows that improved organization and long-term sustainability.

• Provided strategic operational support while maintaining strict confidentiality standards. Guest Services & Operations Associate

Lighthouse Immersive 2021 – 2026

• Processed high-volume transactions with 100% accuracy across multiple POS platforms.

• Recognized for professionalism, organization, and customer satisfaction.

• Supported inventory coordination and operational workflow in high-traffic environment. Practice Administrator

St. Junipero Children’s Clinic 2017 – 2018

• Coordinated clinic launch including licensing, credentialing, compliance documentation, and vendor setup.

• Developed internal policies and workflows aligned with Medicare standards.

• Processed payroll and maintained accurate employee time records (ADP).

• Oversaw medical inventory to ensure regulatory compliance and operational continuity. Office Administrator

David C. Wright, M.D. Infectious Disease Clinic 2011 – 2016

• Improved scheduling and documentation systems, increasing productivity by 20%.

• Drafted clinical study contract contributing to a 10% revenue increase.

• Managed structured patient documentation, transcription, and billing coordination.

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