Versatile IT/Tech Support Candidate with CIO Skills

John P. Ferguson ********@*****.***

* *** ***** ***** **** 631-***-****

Hampton Bays, NY 11946

EDUCATION:

Hartwick College Oneonta, NY May 2021

● Bachelor of Science in Computer Information Social Sciences

● GPA: 3.0

RELEVANT COURSEWORK:

● Designing Information Systems (4 Credits)

● Computing in the Cloud (4 Credits)

● Computer Security (4 Credits)

● Project Management (4 Credits)

● Building Tomorrow's Software (4 Credits)

● Tic/Computer Ethics (3 Credits)

● Computer Networks (4 Credits)

● PC Systems (4 Credits)

● Database Concepts (4 Credits)

● Advanced Programming Techniques (4 Credits)

● Internet Fun/Profit (4 Credits)

● Computer Game Programming (4 Credits)

COMMUNITY SERVICE/VOLUNTEER WORK:

● Computer Science Club

-Engaged in a multitude of on and off campus events involving philanthropic events around the Oneonta community. Held meetings weekly and engaged in replacing and installing computer hardware for computer builds run by the club with a budget.

-Help setup and coordinate events the club has done such as gaming tournaments and budgets for replaceable parts, new parts, etc.

WORK EXPERIENCE:

● Town Of Southampton, Bridgehampton, NY, Beach Attendant (2018, 2019, Seasonal)

-Worked with experience in giving out parking permits to families visiting the beach.

-Organized, sorted, and transferred sales to the town hall of Southampton.

-Helped the manager run the beach on busy days, helping the attendants get the proper work experience needed.

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● MRJ Industries, Hampton Bays, IT Technician (January 2023 - June 2023)

- Assisted/Organized with taking apart PCs/Laptops to save HDDs, SSDs, and other components for value.

- Terminated ethernet cables/keystone punch down for servers, and set up cameras.

- Assisted with phone calls.

- Managed and created Microsoft Office accounts, printer issues, etc.

- Organized inventory in the storage room.

- Updated firmware and software on devices that update, cameras, devices, computers etc.

- Dealt with routers, switches, and access points inside the business to identify outages and the network status.

● Hampton Bays School District, Hampton Bays, IT Technician (June 2023 - January 2024)

- Terminated ethernet cables/keystone punch down for patch panels and switches in a school network infrastructure. Assigning each patch panel port to the appropriate switch port.

- Ran CAT6 ethernet wires from the tech closet that contains patch panels and switches to its destination, such as classrooms, offices, etc. Terminated the wires myself and tested the wire using a wire toner and cable tester.

- Logged devices via spreadsheet for inventory, in example printer information (Serial #, Model #).

- Used commands to collect IP addresses of computers and printers when needed.

- Setup teacher classroom desks for the appropriate equipment needed, in example printers, computers and the proper cables necessary.

- Diagnosed chromebooks that the school district uses, screen replacement, keyboard replacement, OS troubleshooting.

● LanRover Networking Services Inc, East Islip School District, IT Technician (August 2024 - June 2025)

- Terminated ethernet cables/keystone punch down for patch panels and switches in a school network infrastructure. Assigning each patch panel port to the appropriate switch port. Tested and located wires using the proper equipment necessary.

- Used commands to collect IP addresses of computers and printers when needed to troubleshoot networking issues.

- Responding to a ticketing system accordingly to make sure end users are given the proper service needed when it comes to technological needs. (Chromebook, printer, software/network)

- Diagnosed student chromebooks that the school district uses. Helped repair chromebooks that needed repair. Screen replacement, keyboard replacement, OS troubleshooting.

- Setup teacher classroom desks for the appropriate equipment needed, in example printers, computers and the proper cables necessary.

- Worked on projects needed, such as security key distribution to end users for MFA. Another project such as replacing smartboard laptops for teachers needing replacement.

● References (Personal)

1.Richard Berglin Contact#516-***-****

2.Elizabeth Sanchez Contact#631-***-****

3.Gary Kabol Contact#917-***-****

● References (Professional)

1.Nancy - Town of Southampton (Manager)Contact#631-***-**** 2.Richard Triandafils - Hampton Bays School District Contact#631-***-**** 3.John Ferguson Sr. - MRJ Industries Contact#516-***-****

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