Home-Based Customer Service Specialist with Design Expertise

Jennifer Doty

Elk Grove, CA ***** 925-***-**** **************@*****.***

Professional Summary

Construction planning and design professional with 24 years of experience in cabinetry, flooring, tile, restoration, project management, and outside sales. Skilled in blueprint reading, material takeoffs, budgeting, showroom development, and client relations. Proven record of increasing sales, reopening departments, and delivering quality results within budget.

Professional Experience

Cabinet Specialist Meek’s Lumber, Chico, CA Apr 2024 – Oct 2024

Designed cabinet layouts, interpreted blueprints, specified cabinetry, countertops, flooring, doors, and windows. Calculated takeoffs, advised on installation materials, and reopened a department closed for over two years.

Design Consultant Bay Area Tile & Hardwood Supply, Walnut Creek, CA Feb 2023 – Jul 2023

Designed tile layouts and advised customers on hardwood, LVP, and installation methods. Calculated takeoffs and assisted with opening a new location, showroom design, and tenant improvements.

Design Consultant Porcelanosa, Walnut Creek, CA Nov 2021 – Feb 2023

Prepared material schedules for tile, cabinetry, plumbing, and finish materials. Introduced design concepts, explained building code requirements, and exceeded annual sales goals by April 2022.

Project Manager Coast Construction Nov 2020 – Apr 2021

Oversaw large-loss restoration projects, managed budgets, inspections, change orders, insurance supplements, subcontractors, and in-house crews.

Machinist A & W Devices Jan 2017 – Apr 2020

Machined safety tools for the oil industry, including brazing and operating lathes, grinders, saws, and hand tools.

Design Specialist Paul Davis Restoration East Bay Apr 2015 – Dec 2017

Designed kitchens, bathrooms, and interiors using Design 2020. Built showroom offerings and guided homeowners through finish selections for restoration projects.

Outside Sales Representative Galleher Corp. May 2013 – Dec 2014

Managed builder and retailer relationships, presented products, provided training, and increased territory sales from $330,000 to $2 million in one year.

Outside Sales Representative Butler Johnson / Mannington Apr 2012 – May 2013

Built and maintained flooring displays, developed retailer and builder relationships, and increased territory sales.

Inside Sales ProSource, Concord, CA Feb 2004 – Mar 2012

Assisted contractors and homeowners with flooring specifications, installation guidelines, and takeoffs. Managed 155+ trade accounts generating over $1 million annually and achieved top sales performance most years.

Education

GED Graduate Liberty Adult Education, Brentwood, CA 1998

Software & Systems

RFMS (8 years), Cyncly/Design 2020 (10 years), Masterbrand One Touch (10 years), Buildertrend (2 years), Xactimate (3 years), SAP (9 months), Salesforce / CRM platforms (9 months)

References

Available upon request.

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