Customer Support Leader and Administrative Specialist

TYLER TENNANT

CUSTOMER SUPPORT REPRESENTATIVE / ADMINISTRATIVE LEAD

************@*****.*** 347-***-****

PROFESSIONAL SUMMARY

Dedicated and results-driven Customer Service Representative with a proven record of efficiently resolving customer concerns and delivering exceptional service. Skilled in communication, problem-solving, and the use of CRM systems to enhance client satisfaction and retention. Recognized for professionalism, a positive attitude, and the ability to work effectively both independently and collaboratively within a team environment. Committed to maintaining high standards of service excellence and continuous improvement. EMPLOYMENT HISTORY

ADMINISTRATIVE LEAD

MENTAL HEALTH MATTERS

01/2023 – 04/2026

Coordinated administrative operations, including scheduling, billing, and record management, to ensure efficiency and accuracy. Handled client communications and follow-ups to confirm appointments, resolve issues, and enhance overall customer satisfaction and engagement. CALL CENTER SPECIALIST

INFINITY CONNECT

05/2019 – 01/2023

Deliver comprehensive inbound and outbound call support, handling customer inquiries, sales, and technical issues across diverse campaigns. Manage after-hours services, ensuring prompt and efficient resolution of customer needs. Maintain accurate records and collaborate with teams to consistently exceed performance targets and enhance customer satisfaction.

INBOUND CUSTOMER SUPPORT REPRESENTATIVE

TRIBE CONSULTING

01/2017 – 03/2019

Managed a high volume of inbound customer support and order-taking calls, providing timely and effective assistance across various service lines. Delivered personalized support to address inquiries and resolve issues, consistently meeting or exceeding performance targets while ensuring a high level of customer satisfaction. EDUCATION

Bachelor's in Business Administration

University of Texas

08/2012 – 05/2016

SKILLS

Customer Support Attention to Detail Problem & Conflict Solving Chat & Multichannel Support Appointment Scheduling Order Processing Ability to Multitask Ability to work in a team

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