Bilingual Customer Support Specialist Resume
Resume:
YARA ROXETTE ALEGRIA
****.*********@*****.***
Bilingual
** ******** :Aubrey High School, TX
Everise; vendor; H&R Block Bilingual CSR 11/2024-11/2025
Handled a very high inbound call volume, Had to meet production & KPI monthly . Resolved complex customer issues, including refund returns, and service software problems, adhering to company policies and de-escalation issues.
Conifer Patient Communications Work From Home 01/24-06/24
Worked from home in a call center that engage sin first contact to the DR office, Inbound calls that we transferred to the DR offices or other department in the hospital. Provide the best customer service & information . And signed patient up to classes and make sure all information is accurate & maintain update training & meetings . Trouble shoot any issues that one might have.
04/2021-10/23 Loss mitigation specialist,home solutions;Mr.cooper Mortgage Work From Home
High inbound & outbound calls with high most professional empathy
& assist in gathering information for mortgage assistance & any de escalations calls. 100 QA proficiency & annual team meetings as well
as training to provide the best customer courtesy & be the best in the mortgage industry.
02/2020- currently, Family healthcare, Denton TX;Front office
Front office duties include opening and closing. Make the deposit and send documentation of the days report/numbers. Handle high
volume of calls, that require to schedule and cancel and keep charts
updated. As well make co-pays and make sure past balances are payed . Verify insurances as well self pay patients. Task
nurses/doctors of patients concerns and feed back. Print out faxes and follow up on patients.
05/2016- 08/2017 Verizon Aubrey, TX : Phone Rep.
Opened & closed the store. Signed for ups orders as well send out. Inventory every month. Cleaned the store as well as manage it when manager was away. Call and fallow up on customers/family’s. Do any changes on their accounts & order in phones as insurances claims.
Do phone repairs etc. Annually mandatory training in store as well as outside. Follow up on group chats with our district. We had monthly goals as well goal of our own.
07/2009/-03/2019 METROPCS/USA CELLULAR, DENTON TX: PHONE
REP .
Opened & closed the store. Signed for ups orders as well send out. Inventory every month. Cleaned the store as well as manage it when manager was away. Call and fallow up on customers/family’s. Do any changes on their accounts & order in phones as insurances claims.
Do phone repairs etc. Annually mandatory training in store as well as outside. Follow up on group chats with our district. We had monthly sale goals & bonus.
01/2014-09/2014 Smile Magic, Lewisville TX: Marketing/Front desk
Our marketing team set up & educated the community of the practice and the doctors & what all we offered the children as well
the parents. In the events we brought toys and toothbrushes. As well as snacks. Our main goal was to schedule in patients and welcome there family all who wanted to come in to get checked out or work
done. We went all over the DFW if needed. And in spare time I would help out the office team as a receptionist in the front scheduling in and out patients and verifying insurance and following up family’s. And making any changes to their charts.
06/2013-08/2013 Corinth Animal Hospital, Corinth TX: Kennel
I was in charge of the back with the animals. Both cats & dogs. I would take them out for walks as well as feed them and if needed bath them. Attended the ones that stayed dover night as in come back to work after hours if needed. Did the laundry/towels. Unsantized the tools from the surgery table before and after surgeries. Take turns on the weekends to come and walk the overnight dogs at least twice a day.
01/2011-12/2011 Lakeside Dental, Little Elm TX: Receptionist
I scheduled in & out patients . Verified there insurances and faxed from our office to the insurance offices. Made any changes to their profiles/charts. Cleaned the front of the office as my station
organized the paper work for the next day. Verified appointments for the next 2 days . Had morning meetings and huddles of the week’s agenda. Scanned all documents that needed to be download there profiles.
References
Vanessa Espinosa: Coworker & Friend; 940-***-****
Natalie Farris Friend 940-***-**** Eva Hurtado: Friend; 806-***-****
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