Customer-Focused Retail & Service Professional
Resume:
Soinaa Saaaman
Van Alstyne, ST 75495
**************@*****.***
EXPERIENCE
Domino’s Pizza, Van Alstyne, TX — Delivery Lead & Customer Service JUNE 2022 - 2023
Managed high-volume delivery logistics and ensured order accuracy for a 30% increase in local weekend traffic. Coordinated with the kitchen team to streamline prep processes during peak hours, reducing average wait times by 5 minutes. Hiring Manager: Marcus Sterling Kohl’s, McKinney, TX — Retail Sales Associate
AUGUST 2020 - MAY 2022
Assisted customers with product selection and Kohl’s Cash rewards, consistently exceeding monthly credit enrollment goals. Maintained floor organization and visual merchandising standards for the Men’s and Home departments. Hiring Manager: Sarah Jenkins The Daily Grind Coffee Co.,
Sherman, TX — Barista
JANUARY 2019 - JULY 2020
Provided fast, friendly service in a high-paced environment, mastering complex drink recipes and point-of-sale operations. Awarded "Employee of the Month" twice for reliability and proactive cleaning habits. Hiring Manager: David Thorne EDUCATION
High School- Texas Connections Academy, Houston TX- 2025- 2026 University of North Texas, Frisco, — Associate of Business Administration September 2026 - MAY 2027
PROJECTS
Senior Outreach Program — Volunteer Coordinator Organized weekly social hours and "Tech Help" workshops at the Evergreen Senior Living Center. Assisted residents with daily activities and provided companionship to combat social isolation. SKILLS
Customer Service Excellence:
Skilled in active listening and
resolving complaints with a
positive attitude to ensure repeat
business.
Communication: Strong verbal and
written communication skills used
to coordinate with team members
and explain promotions to guests.
Multitasking & Pacing: Proven
ability to handle high-pressure
environments, managing multiple
orders and tasks simultaneously
without losing quality.
Money Handling: Experienced in
cash register operations,
processing credit transactions, and
daily till balancing with 100%
accuracy.
Reliability: Consistently punctual
with a strong work ethic and a
"can-do" approach to supporting
the team.
AWARDS
Community Service
Excellence Award (2023):
Recognized for 200+ hours
of volunteer work with local
elderly citizens.
Kohl’s "Star Performer":
For maintaining a 98%
positive customer feedback
rating over six months.
LANGUAGES
English (Native)
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