Operations & Workflow Excellence Specialist

Sabrina James

Charlotte, NC 704-***-**** ************@*****.***

Objective

Resourceful operations professional with 20+ years of experience in back-office coordination, workflow optimization, and administrative support. Skilled in managing high-volume processes, improving team efficiency, and maintaining data integrity across complex systems. Seeking to contribute strong organizational and communication skills in a role focused on operational excellence and cross-functional collaboration.

Skills & abilities

• Proficient in Microsoft Word and Excel.

• Strong verbal and written communication skills.

• Exceptional customer service; resolved 95% of inquiries of first contact.

• Skilled in QuickBooks, Patient Plus, SAP, and Salesforce.

• Experienced with Epic and OnBase for healthcare data management.

• Review and processed 1,000+ patient records monthly with 99% accuracy

• Highly organized; managed scheduling for teams handling 100+ daily appointments. Experience

Novant Health Referral Operations Coordinator Jun 2024 – Aug 2025

• Processed 150+ referrals weekly for the Cancer Institute, ensuring 98% completion rate within SLA.

• Verified and scheduled appointments with a 90% patient confirmation rate.

• Uploaded 500+ documents into Media Manager monthly, maintaining HIPPA compliance. Novant Health Clinical Contact Center Coordinator Jan 2023 – Jun 2024

• Handled 80-200 inbound calls daily, maintaining a 95% satisfaction rating.

• Scheduled and modified 1,200+ appointments over tenure, reducing no-show rates by 15%. ASK Consultants Fraud Representative Apr 2021 – Jan 2023

• Investigated 2,000 suspected fraud cases with 98% resolution accuracy.

• Identified $250K+ in fraudulent activity through cross-system audits.

• Supported legal teams by preparing documentation for 100+ hearing cases.

• Met SLA targets consistently, processing 50+ service requests daily. Alternate Power Services Office Manager Jun 2016 – Nov 2020

• Managed AP/AR for $1m+ annual transactions.

• Reduced office supply costs by 20% through inventory optimization.

• Oversaw daily operations for a team of 10, improving workflow efficiency by 30%.

• Handled 200+ calls weekly, ensuring timely resolution and follow -up.

Contact this candidate