Remote Customer Service & Case Management Professional
Resume:
Rachel M. Gutierrez
**** ****** *** *** **, Albuquerque, New Mexico 87120
************@*****.***
SUMMARY OF QUALIFICATIONS
Proficiency in Microsoft Office, Word, Quick Books, Excel Power Point, and Database, CSR, Salesforce, Adobe, DocuSign
10 Key
Exceptionally customer service
Ability to multi-task
Proficiency read, write, and understand the English language.
Fax, alphabetical and numerical filing both physical and electronically
Data Entry
Financial services
Marketing
Manager experience
HR experience
EXPERIENCE
Case management Assistant, State of New Mexico (contacted position), Albuquerque NM 03/2023-12/2025
• Coordinated referrals to community agencies for additional support services as needed
• Facilitated regular meetings with clients to review goals, address barriers, and track progress
• Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
• Advocated for clients; rights and ensured access to necessary resources and support systems
• Provided crisis intervention and emotional support to clients in difficult situations
• Assisted clients in navigating complex healthcare systems and accessing appropriate medical care
• Developed strong relationships with community partners to enhance service coordination efforts
• Implemented evidence-based practices in case management interventions for improved client outcomes
• Monitored client compliance with treatment plans and provided guidance on adherence strategies
Judicial Clerk, State of New Mexico, Albuquerque NM 03/2021-03/2023
• Maintained accurate and up-to-date records of court proceedings, including case files, motions, and judgments
• Assisted judges and attorneys in courtroom activities by preparing necessary documents and exhibits
• Managed the scheduling of court hearings, ensuring all parties involved were notified in a timely manner
• Performed administrative tasks such as answering phone calls, responding to inquiries, and filing legal documents
• Collaborated with other court staff to ensure smooth operation of daily activities
• Reviewed legal documents for completeness and accuracy before processing them for court proceedings
• Prepared dockets for upcoming cases, organizing relevant information for easy reference during hearings
• Maintained confidentiality of sensitive information related to ongoing cases and personal data of individuals involved in legal matters
• Coordinated with law enforcement agencies to obtain necessary documentation or evidence required for court proceedings
• Provided support during trials by recording minutes, documenting witness testimonies, and marking exhibits as evidence
• Assisted jurors during jury selection process by providing instructions and managing paperwork associated with their service
• Verified identities of individuals entering the courtroom premises through identification checks or security screenings
• Responded to public inquiries regarding case status updates or general procedural questions about the court system
• Ensured proper maintenance of courtroom equipment such as audio/video systems, projectors, and transcription devices
• Managed the distribution of official court orders or notices to relevant parties involved in legal actions
• Collaborated with IT department to implement electronic filing systems for efficient document management
• Participated in training programs to stay updated on changes in laws or regulations affecting court procedures
• Assisted judges in drafting written opinions or decisions based on their rulings
City carrier, United Postal Service, Albuquerque NM 12/2017-03/2021
Processing mail
Processing doc
Scanning in documents and scanning in Mail to prepare a route.
Operated company vehicles
Customer service
Cash handling
Delivery of packages and secured mail
Operating POS systems
Operating scanners
Operating computers
Assistant Director, Lyceum Group LLC, Albuquerque NM 09/2015 to 12/2017
Human Resources duties such as interviews, hiring, new hire paperwork, background and drug test.
Marketing the company
Finding parental work
Inventory
Ordering supplies
Conference calls
Training new employees
Help build company from 2 employees to 25 employees.
Supervisor to 25 employees
Ran backgrounds.
Administrative Assistant, Airman & Family Readiness Center, Albuquerque, Kirkland Air Force Base, 09/2012 to 7/2014
Updating personal rosters
Scheduling of events/updating calendars
Case management
Coordinating and preparing items for meetings
Adorable Housing
Copying/filing/distributing documentation
Mailing letters/correspondence
Completing briefing materials and communications
Answering telephone calls and coordinating messages with NMVIC staff
Maintaining volunteer rosters
Scanning documents and images from inspections
Supporting food basket preparation and delivery
Maintaining donations, sorting, and recording monthly donations in lager
Updating and distributing weekly documents to include time sheets, meeting agendas and correspondence as needed.
Property Management
Supporting grant and proposal activities
Data Entry
Supporting the Program Director in facility preparation and briefing materials for monthly Executive Board of Director meetings
Processing documents
Education
Criminal Justice, January 2022- present
Del Norte High School 1994-1998
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