Office Assistant & Customer Service Specialist
Resume:
Sharon Terese Niedermayer
Office Assistant / Customer Service / Receptionist
Corona, CA 92882
*********@*****.***
Professional Summary
Distinguished history of dedicated hard work, and giving best class service. Maintaining professionalism in difficult situations, kind and personable with great attention to detail. Committed and motivated to exceptional customer service and office clerical skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Career Break
Caretaker-Corona, CA
August 2023 to October 2024
Took time off to take care of passing loved one.
Adminstrative Assistant
FRS Environmental Inc.-Corona, CA
June 2023 to August 2023
• Answering calls for hazardous waste removal, and scheduling service.
• Creating invoices for service, and data input of that information into Excel.
• Managing email inquires for pricing and service
• Maintenance of calendar coding for upcoming service and accounting.
• Analyzation and filing of present and prior service documents correctly according to coded dates. Receptionist/Customer Service Representative
Cordata-Corona, CA
December 2022 to May 2023
Answering multiphone line of incoming calls and provide information to existing clients regarding scheduling and service of appts. Greet and meet the needs of visiting clients and out of office sat Handling all incoming and outgoing mail. Order all supplies for kitchen and office material. Process incoming web orders from the system in order to generate work orders . File pulling for data input. Guest Service Representative
Yaamava Resort and Casino-Highland, CA
August 2022 to October 2022
Represent, and respond to guest requests for information regarding the casino, issue player's gaming cards, giveaway prizes, and gift cards.
Answering calls regarding date and time of upcoming events within and out of the casino. Great detail to any discrepancies with player's information existing in the computer system, handling returns and incoming items for lost and found booth. Best overall attention and service for guests to make them feel welcomed. Customer Service Representative
First American Title Company-Santa Ana, CA
November 2020 to May 2021
Appointment Scheduling for Notary Signing Services for Mortgage Loan Documents. Cross referencing documents for complete loan packaging. Canceling, and order scheduling of new signing orders, quality assurance of documentation preparation. Making correct time, date, and locations of signing appointments. Intermediate knowledge of the Fass and Win track systems used for internal order data information of clients, customers, and lenders.
Client Design Assoc./ Receptionist
E. Gordon Designs-West Los Angeles, CA
March 2019 to October 2020
Preparing invoice design orders for clients. Assisting clients requests and information with regards to design, procedure, affordability. Booking appointments, processing payments, billing invoices, and data entry of client information. Outsourcing materials and decor as needed. Education
High school or equivalent in Computer Science
ITT TECHNICAL COLLEGE - Corona, CA
January 2014 to August 2014
High school or equivalent in Business / Retail Sales / Real Estate Prudential Real Estate School - Upland, CA
High school or equivalent
Whittier High School - Whittier, CA
Skills
• Documentation review
• Front desk
• Clerical experience
• Microsoft Excel
• Organizational skills
• English
• Front desk Concierge (8 years)
• Guest Services
• Communication skills
• QuickBooks
• Customer service
• Time management
• Administrative experience
• Data entry
• Computer skills
• Analysis skills
• Sales
• Writing skills
• Typing
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