Linux & Unix engineer, storage engineer

Proposed Project Role:

Service Delivery Manager / Senior Infrastructure Engineer / Storage, Backup and Linux Team Lead

Name:

Eric W. Hess

Total years of professional experience:

30

Contact Information

e-mail: ************@*****.***; Phone: 224-***-****; Address: 1194 Oak Shore Lane, Antioch Il 60002

PROFESSIONAL SUMMARY:

Proven Storage, Backup & Linux Leader with 25+ years of experience directing and administrating global data protection, SAN migrations, and hybrid cloud integrations across 100+ countries including Enterprise Linux Redhad and OEL systems . Led enterprise backup operations for 5,000+ servers using Commvault, NetApp, Pure Storage, and EMC, achieving 99.9% data protection and reducing recovery times by 60%. Spearheaded storage modernization projects and disaster recovery programs, cutting costs by $6M while improving performance by 40%. Managed and developed offshore/onshore teams of 20–40 engineers, driving SLA compliance, operational efficiency, and seamless delivery of mission-critical infrastructure.

CORE COMPETENCIES

● Windows, Linux & UNIX Administration including Storage Migration & Consolidation ● Redhad & OEL Linux & UNIX Administration ● SAN Design & Brocade Fabric Management ● Fabric Zoning ● AWS S3 & Azure Backup & Linux Integrations ● VMware vCenter / ESXi Administration ● Disaster Recovery & RTO/RPO Optimization ● Database Backup ● Tape Library Management ● Hybrid Cloud Storage Architecture ● Data Center Relocation & Segregation ● Performance Tuning & Storage Optimization

Recent Professional Experience

Project Title: US Commvault Team Lead; Client Name: Cummins; Role: Commvault Lead; Duration: 09/2023 – 4/2025

Responsibilities: Managed Teams in 24x7x365 rotations

Led a global team of 30–40 engineers, including Windows, Linux, Unix, backup, and cloud specialists, to manage enterprise backup operations using Commvault across hybrid environments (on-prem, AWS, Azure).

Create, modify and restructure Storage, Schedule and Aux policies so they run more efficiently.

Oversaw Windows infrastructure stability and backup readiness, ensuring OS-level integrity, patch compliance, and alignment with client SLAs across 100+ countries.

As the central escalation point for Windows/linux-related incidents, coordinating rapid issue resolution, shift turnovers, and executive updates to maintain service continuity and client satisfaction.

Managed US team and Offshore team members and growing offshore presents

Manage Teams for Commvault Commcells and growing, delivering backups in over 100 countries & thousands of servers both on premise, AWS & Azure cloud

Used Commvault LiveSync for DR readiness.

Ensuring that SOP’s are delivered on new challenges

Tracking that shift turnovers are kept and passed onto the next shift.

Keep track on current issues and aligning them with the proper backup team member.

Report back to Account Manager at Cummins on any ongoing issues and concerns.

Project Title: Database SDM; Client name: Komatsu; Role: Managing all aspects of Database and working in tandem with Application owners; Duration: 03/2023 – 07/2023

Responsibilities: Managed Teams in 24x7x365 rotations

Keep track on current issues and aligning them with the proper backup team member.Oversaw Windows infrastructure stability and backup readiness, ensuring OS-level integrity, patch compliance, and alignment with client SLAs across 100+ countries.

Report back to Account Manager at Cummins on any ongoing issues and concerns.Managed US team and Offshore team members and growing offshore presents

Reporting directly to the IT Director Ensuring that SOP’s are delivered on new challenges

Oversaw a global team of 80 database engineers, ensuring uptime, SLA adherence, and seamless operations across diverse platforms including SQL, Oracle, DB2, Informix, and custom databases, while aligning infrastructure support with application owners and business needs.Keep track on current issues and aligning them with the proper backup team member.

Manage all Database Admins throughout the Komatsu account

Uptime of all Database types ranging from SQL, Oracle, Informix, DB2 and home grown DBs

ensure all SLA’s have been met and send monthly, quarterly & yearly metrics to management

spearheaded all SOP’s are updated for all day-to-day processes

Project Title: Project Manager Infosys Limited contracted to Bausch & Lomb; Duration: 09/2022 – 02/2023

Client name: Bausch & Lomb; Role: Infosys Project Manager Infrastructure entanglement segregation project

Responsibilities:

Assisted in creating SOW for Remediation of Active Directory entanglements between Bausch & Lomb and Bausch HealthUptime of all Database types ranging from SQL, Oracle, Informix, DB2 and home grown DBs

Led a team of 15 Microsoft and AD engineers to execute a global Active Directory remediation and domain segregation project, ensuring secure and seamless infrastructure separation between Bausch & Lomb and Bausch Health across multiple countries.spearheaded all SOP’s are updated for all day-to-day processes.

Directed infrastructure-level entanglement resolution, including service account translation, GPO cleanup, trust relationship separation, and file system re-permissions to support domain independence and business continuity.Worked with the client on Project Scope and High-level plan

Managed Infosys team on key responsibilities for AD Remediation and entanglements with domains for Bausch and Lomb & Bausch Health for separation spanning over several different countries

Managed and assisted team that gathered and executed key Active Directory entanglements

Service Account Translation, GPO entanglements, FSMO Roles organization, Trust Relationship separation analysis – SpinCo (Bausch and Lomb), SpinCo DC Cleanup

Permission management to re-ACL files and folders with new domains and groups to ensure seamless access of servers (included File Share Servers)

Project Title: Infosys Limited contracted to College of American Pathologists; Duration: 09/2016 – 07/2022; Client name: CAP

Role: Infosys Infrastructure Lead (storage & Compute)

Responsibilities:

Managed Offshore engineers in the Realm of Infrastructure

Managed a team of 40 engineers specializing in Windows and infrastructure support, ensuring reliable system operations, patch compliance, and SLA-driven performance across on-prem and cloud environments.

Led infrastructure projects involving Windows Server upgrades, VMware migrations, and hardware refreshes, enhancing system stability and performance for production and non-production environments.

Coordinated cross-functional efforts to align Windows infrastructure with enterprise security standards, including CIS benchmark implementation and integration with Active Directory services.

Directed disaster recovery planning and execution for Windows systems, using Commvault and VMware to validate full system restoration during BCP tests and ensure operational continuity.

Lead for Storage and Server tracks. Working close with the SDM (service delivery manager) and having weekly meetings with SDM’S. We go over any outstanding issues or new projects being funded soon. The work includes new projects, installs, configuration, performance tuning and reporting.

Storage SME responsible for maintaining documentation Standard Operation Procedures for all different storage and server types.

Tape Libraries such as Storage tech, ADIC & Quantum tape libraries with medium DLT, LTO & 4 mm tapes for HP/UX ignite tapes. We recently removed tapes from the environment and backup to disk and replicate Netapp and Pure Storage

Decision influencer and implementing Disk Arrays - EMC arrays (Symmetrix & DMX), Compellent & Dell Arrays that include CX600 Series 30 and cx8000 heads, Hitachi HDS130 & SVM managed arrays, NetApp FAS-2240 & FAS-2552 using ONTAP & E series using SanTricity; Pure Storage disk arrays starting with FA-M30 & FA-M50 and then upgraded those to the Flash Array arrays //X20R3, //X50R2 & //X70R3.

All Servers are connected via Brocade switches of different models Brocade and HP branded Brocade switches once Brocade was purchased from Broadcom. Using Web tools & CLI for alias, zones, and configurations. Used Fabric Watch until it was discontinued and now uses Brocade Maps for thresholds and alert notifications.

Upgraded backup solution Commvault starting at version9 to the current version 11 SP25.

Was the team lead for ensuring all servers were utilizing SSD disk instead of spinning disk for all production and non-Prod servers (Pure Storage). The only spinning disk that is used for Backups. We are now using Netapp E series disk tor backup.

Compute SME responsible for several Project upgrades from HP/UX conversions to Linux. Linux upgrades from RHEL6 to RHEL7 and lately to RHEL8.

Worked as a team to Implement Oracle Version Manager and now in the middle of moving those outdated systems OEL 5.5 servers to VMWare 7.0 using VMWare Converter.

Used P2V and V2V for moving servers to VMWare platform.

Part of a large team to move the onsite datacenter from CAP Northfield Headquarters to Sirius Data Center in Elk Grove Village IL. Team of 2 that were mostly in charge of moving Storage arrays and Brocade switches.

Using net2vault to replicate Netapp vFilers for Disaster situations test and real life.

My Storage and Compute teams consisted of onsite and offshore members from US employees to include offshore (Hyderabad, Pune, Chanai & Bangalore)

Worked with team members for the Cyber & Application security Teams to ensure our RHEL8.x template met CIS standards.

Conducted Annual BCP tests using Commvault, and our Hitachi Array too restore data. We built VMWare Vcenter from external thumb drive and once the ESXi were built we imported into Vcenter and started restoring data from Commvault.

Lead and maintained upgrades for all storge devices. Ranging from quarterly.to annually.

Was an influencer for what type of compute & Storage array should be used for projects that were being funded?

Made sure that SLA’s were met in a timely matter. The client recently went from Ceridian SMB to Service Now.

Was part of the management team that receives messages from Service Now if SLA time reached over a certain percentage of the allotted time. These would be discussed during our weekly meetings.

Made sure CHG requests were created with most anything that had the potential of breaking any other services.

Direct hire for College of American Pathologists; Role: Operations Engineer Level 3; Duration: 06/2002 - 09/2016

Responsibilities:

Starting 2005 architected & implemented Brocade switch Fabric to connect and create the SAN for CAP.

Storage Manager responsible for maintaining and documenting storage libraries that include disk and tape. Experience with Fusion I/O, EMC, Dell, Hitachi, NetApp & Pure Storage disk libraries.

Upgraded tape libraries from ADIC 100 using DLT tapes to Quantum Scalar I2K using LTO2 & LTO4 tape devices made sure change requests were created with most anything that had the potential of affecting SLA’s

Migrated storage arrays from EMC to Compellent and Compellent to Pure Storage.

Upgraded EMC disk libraries from CX600 to CX3-80 using SAN Copy along with host based tools.

Upgraded Compellent storage hardware with full outages and upgraded Flare several times without occurring any outages (NDU)

Documented design of SAN connectivity of all involved devices of fabric technologies

Responsible for backups of all servers in the data center that includes over 850 servers ranging from UNIX, Linux, Windows on a wide variety of hardware and software platforms.

Implemented Commvault 9.0 that uses several different agents for backups (SQL Server, Oracle, File System, Exchange, AD and virtual server backup through VMWare)

Project Manager for upgrading Commvault from ver. 9 to ver. 10 including a 90% change in architecture taking advantage of available SSD technology for Index and DDB’s that increased backup performance over 80%.

Project Manager and lead Engineer that is part of a small team that runs DR testing annually to ensure successful restores of the companies servers to include critical production data.

Created UNIX and Linux O/S patch strategies to align with vendor’s software releases.

Responsible for UNIX & Storage hardware upgrades every 3 to 4 years as the company primarily leases equipment.

Responsible for installing, upgrading and maintaining VPOM print environment. This software is used to print materials to customers on a daily and weekly basis of over 60 Million pages per year.

Part of a team that administers Oracle VM and VMWare operating environments

Early Career to reduce the size of this Resume

UNIX Systems Admin Lead ABN AMRO – Led UNIX team, managed enterprise servers and storage (2000–2002).

Systems Admin AAR Information Systems – Supported HP/Sun servers, Y2K readiness, backups (1999–2000).

Y2K Team Manager GMAC/EDS – Directed Y2K readiness testing and training (1998–1999).

PC & Network Technician U.S. Air Force – Supported servers, networking, and desktop deployments (1994–1998).

Latest Certifications & Training

ITIL Foundation Certified

Red Hat Linux (RH133) – latest ver. 9.x

Oracle Linux – latest ver. 9.x

Amazon Linux – latest ver. AL2/AL2023

VMware Vcenter & ESXi latest ver 7.x

Commvault Administration – Latest ver. 11.x

Certified Brocade Fabric Professional

Extensive vendor training in HP/UX, EMC, NetApp, Pure Storage, Fusion I/O

Education

Bradley-Bourbonnais Community High School – Bradley, IL (GPA: 4.3) 1988 - 1992

United States Air Force – Basic Military Training – 1994 - 1998

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