Multifaceted Office Manager & Marketing Leader

NATALIE RISLEY

Cell: 405-***-****

Email: *******@************.***

Address: ***** ********** ***

Edmond, OK 73013

PROFESSIONAL SUMMARY

Experienced Office Manager and Marketing Professional with over 30 years of leadership in healthcare administration, client relations, and operations management. Proven ability to multitask in fast-paced environments while delivering exceptional customer and patient service with a strong focus on understanding, empathy, and personalized care. Skilled in team leadership, insurance coordination, and business operations, with additional experience in real estate management and wellness program facilitation.

PROFESSIONAL EXPERIENCE

MARKETING & CLIENT RELATIONS

Crain Law Group — 2023–Present

• Manage marketing efforts for a high-volume law firm 2

• Serve as primary point of contact for client communication and support

• Assist with branding, outreach, and client engagement strategies OFFICE MANAGER

Chiropractic Office — 1999–2020

• Managed daily operations of a busy healthcare practice for 21 years

• Oversaw hiring, training, and termination of staff

• Provided high-level patient service and support

• Coordinated scheduling for therapies, procedures, and X-rays

• Handled insurance processing, billing, and claims

• Maintained efficient multi-tasking across administrative and clinical functions

REAL ESTATE & PROPERTY MANAGEMENT

Self-Managed Properties

• Managed multiple properties ranging from single-family homes to a 600+ unit storage facility

• Oversaw leasing, tenant relations, and property operations

• Leased and managed executive office suites

FOUNDER & FACILITATOR

ARATA Retreats

• Founded and led wellness retreats focused on holistic health

• Facilitated workshops centered on mind, body, and spiritual well-being

3

• Designed and implemented retreat programming and client experiences

ADDITIONAL EXPERIENCE

WORKSHOP FACILITATOR & JUDGE

DECA (Marketing Organization)

• Led workshops on customer service and marketing

• Served as a judge for student competitions at high school and collegiate levels

EDUCATION

Bachelor of Science in Psychology

Southern Nazarene University

• Awarded full scholarship for Master’s Degree in Counseling

(deferred)

4

CORE SKILLS

• Office & Operations Management

• Customer / Patient Service Excellence

• Insurance & Billing Coordination

• Staff Training & Leadership

• Marketing & Client Engagement

• Scheduling & Multi-tasking

• Real Estate & Property Management

• Event & Workshop Facilitation

REFERENCES

Available upon request

Jeff Crain

Owner, Crain Law Group

Missy Graham

Professor, University of Central Oklahoma

Dr. Jonny Mark Kirk

Head of Psychology Department & Professor

Northeastern State University

5

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