Multifaceted Administrative Professional and Communicator

SHREEN BRUNSON

*******.**********@*****.*** 347-***-**** Arverne, NY 11692

PROFESSIONAL SUMMARY

Dynamic professional with over 9 years of diverse experience in teaching, customer service, event planning and the medical field, adept at leveraging communication and problem-solving skills to foster collaboration and enhance customer satisfaction. Skilled in Microsoft Office, data entry, and critical thinking, with a passion for employing innovative strategies to drive success and create impactful experiences. Committed to advancing educational and customer-focused environments through creative thinking and teamwork. EMPLOYMENT HISTORY

Dental Front Office Receptionist, Suri Dental Group

•Scheduled patient appointments using practice management software.

•Managed patient check-in and check-out processes efficiently. 09/2025 – Present

East Rockaway NY

•Handled incoming calls and addressed patient inquiries professionally. Verified insurance information and processed patient registrations accurately.

• Prepared patient charts and ensured all documentation was complete.

• Greeted and welcomed patients in a friendly and professional manner.

• Answered phone calls, scheduled appointments and verified patient insurance coverage.

• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current. Medical Receptionist, Florida Medical Clinic

•Coordinated communication between medical staff and patients, streamlining Tampa, Florida operations and improving patient satisfaction.

•Handled patient scheduling, managing appointments daily with a increase in efficiency.

01/2024 – 09/2024

Tampa, Florida

•Assisted in maintaining patient confidentially standards, ensuring compliance with HIPAA regulations.

•Organized and updated medical records, contributing to a reduction in filing errors.

•Liaised with insurance companies to verify patient coverage, resolving issues promptly.

CUSTOMER SERVICE REPRESENTATIVE, Bjs whole sole

•Resolved customer inquiries, enhancing satisfaction and loyalty through effective Garden City, NY communication.

•Managed high-volume customer interactions at BJ's Wholesale, delivering solutions and building strong relationships through active listening and problem resolution 03/2021 – 03/2022

Garden City, NY

•Facilitated seamless shopping experiences by addressing customer needs, processing transactions, and maintaining organized service procedures

•Streamlined customer service operations through efficient query handling, documentation, and implementation of best practices

•Partnered with cross-functional teams to resolve complex customer issues, ensuring consistent service excellence and satisfaction

•Developed creative solutions for customer challenges while maintaining professional standards and enhancing service quality EVENT PLANNER/COORDINATOR, Zion Consolidated

•Managed event budgets, ensuring precise expense tracking and financial control. New York, NY

•Evaluated event success, providing insights for future improvements. 03/2020 – 08/2020

New York, NY

•Coordinated high-quality events, aligning with client goals.

•Collaborated with staff to address special requirements and logistics.

•Recommended reception venues, themes, and menus to clients.

•Streamlined event budgeting processes while coordinating with vendors and site staff to deliver seamless experiences aligned with client objectives RADIOLOGY STUDENT INTERN/DATA ENTRY CLERK/RECEPTIONIST, Mercy Medical Center

•Accurately entered data and assisted with clerical tasks, enhancing team efficiency.

•Supported radiology staff by retrieving records and observing procedures, gaining hands-on experience.

06/2019 – 03/2020

Rockville Centre, NY

•Facilitated front desk operations, improving patient interactions and appointment confirmations.

•Managed guest reservations and inquiries, ensuring a seamless experience for visitors.

•Streamlined medical record management through efficient data entry, while mastering radiography procedures and darkroom operations in a fast-paced healthcare setting.

•Coordinated with radiology staff to optimize patient scheduling and record retrieval, ensuring smooth workflow and enhanced patient experience.

•Delivered exceptional front-desk support by managing patient inquiries, scheduling appointments, and maintaining accurate medical records database. CASHIER/BAKERY CLERK, Stop And Shop Supermarket Company

•Assisted customers with bakery selections, enhancing satisfaction through tailored Rockaway Park, NY recommendations.

•Ensured food safety by consistently sanitizing bakery surfaces and equipment. 01/2016 – 11/2016

Rockaway Park, NY

•Managed cash, credit, and check transactions, ensuring accurate and efficient service.

•Responded to ingredient and allergen inquiries, providing clear and helpful information.

•Maintained exceptional customer service in a fast-paced environment, addressing needs promptly.

KINDERGARTEN TEACHER'S ASSISTANT, ps 261

•Supported learning as lead homework helper, enhancing student engagement and Brooklyn, NY autonomy.

•Assisted headteacher with daily tasks, gaining insight into classroom management. 02/2015 – 05/2015

Brooklyn, NY

•Supervised students during outdoor activities, ensuring safety and active participation.

•Encouraged creative thinking through arts and crafts, fostering student independence.

•Fostered student development through personalized learning strategies while assisting lead teacher with daily educational activities and classroom management EDUCATION

RADIATION THERAPY, Keiser University 2021 – 2023

Lakeland

Nassau Community College 2015 – 2017

Garden City

HIGH SCHOOL DIPLOMA, City As School 2011 – 2015

New York, New York

SKILLS

Problem Solving

Organization

Customer Service

Teaching

Event Planning

Leadership

Creative Thinking

Teamwork

Microsoft Office

Communication

Data Entry

File Management

Critical Thinking

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