Finance Data Entry Specialist with Remote Experience

Bobbi Miller

*** *. *** **** **, Rhome, TX *****

817-***-**** **********@*****.***

QUALIFICATIONS

Highly adaptable and trainable

Phone customer service skills and recognition

Data management and analysis

Assets management and financial investments knowledge

Technology proficient

EMPLOYMENT

Current – Unemployed/Semi-retired

11/2017 – 09/2024

TD Ameritrade/Charles Schwab

Specialist – Data processing Advisor Managed Accounts

Data processor/New accounts/Maintenance

07/2007-01/2011

Fidelity Investments

Customer Service Representative I

Direct customer support

Serviced 401k accounts - Securities 6 & 63 license (sale, purchase, exchange of mutual funds)

Serviced pension accounts

01/1979-06/2006

GTE /Verizon Communications

Senior Staff Administrator – National Remote Operations Support

Supported all aspects for Central Office activity within the Telecom Core Operations

Identified and created needed processes and procedures for Network Operations daily activities

Prepared and presented performance metrics presentations for senior management

Composed and delivered training material at Supervisor and Technician level

Network Operations Supervisor

Directly managed 20-30 union employees

Maintained 21 Central Office facility buildings

Security detail, disaster preparation, performance results, payroll, employee and union labor issues, budget, capital enhancements, emerging technologies

Metrics and Measurements Administrator

Collected and analyzed data from multiple regions

Created daily reports and presentations for entire region to executive management

Call Center Management

Monitored and managed National Call Center Activity

Distributing call traffic across 15 national call centers

Facility Assignment Dispatcher

Dispatch Repair Technicians

Assignment of facility

Developed system automations

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