Front Office Operations - Medical Administrative Expert

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Analytical and resourceful professional with over 10 years of hands-on experience in front desk/office coordination, department assistance, and customer service in medical settings. Offering professional expertise and diverse range of skills in data entry, accounts receivable, insurance verification, appointment scheduling, and referrals coordination. Highly instrumental in maintaining patients records and billing information, balancing and depositing daily co-pays, ordering office supplies, and training new employees. Proven track of success in managing office/front desk operations, streamlining workflow, and delivering compassionate service to patients. Possess exceptional multi-tasking, time-management, planning and scheduling skills, written and interpersonal communication proficiency and a dynamic ability to build positive rapport with diverse populations.

Front Office Operations Management Highest Level Customer Service Medical Administrative Support

Data Entry & Record Management Claims and medical record processing

Charge editing and posting payments

HIPAA Compliance

Insurance Verification/Patient Billing Inventory Management & Control OAKLAWN HOSPITAL Marshall, MI Dec 2008 – Jul 2019 DEPARTMENT ASSISTANT

Played a key role by leveraging solid customer service and administrative support expertise in handling all front desk operations.

Maintained consistent communication with patients and staff while scheduling and rescheduling patient appointments.

Gathered and maintained accurate records of all patient information/demographics.

Performed insurance verification by contacting the insurance company to determine patient's healthcare benefits.

Rendered solid analytical skills in preparing and sending out patient billing information to insurance providers.

Effectively ordered all procedures while delivering procedure instructions.

Acquired patient information on disc and hard copy for patient referrals while ensuring fulfilment of HIPAA compliance.

Collected patients’ office notes and results for same day appointments and scheduled them out of office referrals.

Gathered and faxed patients’ disabilities information while rooming patients and chart stats. Module MD Grand Blanc, MI Feb 2020 – Oct 2025

Administration

Processed mail and deposits for several practices

Scanned weekly for each practice to posters

Took in deposits weekly

Processed claims medical records for Battle Creek 2 days for Grand Blanch and mailed out weekly

Moved all faxes for Battle Creek and Grand Blanch to billers

Took patient calls and payments documented in chart

Charge editing, created patient office visits from Doctor’s notes also edited existing office visits

Posted payments from daily reviewed balances

Status ’ed for Dr. Chung and other accounts worked hard to get the EOB’s to get the claims resolved

Takes instruction

JOAN WALSH

60 Alto Relievo Way, Marshall, Michigan 49068 – 269-***-**** – ********@*******.*** ADMINISTRATIVE SUPPORT PROFESSIONAL

EDUCATION & CREDENTIALS

Track and orders office supplies

Will take on extra work is needed for co-workers

Attention to detail

I have been in the medical field for 16 years. I cannot imagine working in any other profession. My passion has always been patient care, which to me is maintaining a current chart so they can move forward without a hitch for prescriptions procedures hospital stays nursing homes the list goes on. I feel it starts there. BLS & AED (AHA) Health Care Provider (Adult-Child-Infant) – Arbinger Institute

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