Remote Operations & Data Entry Specialist Expert

Joshua C. Fountain

************@*****.*** · (***) 927 - 9292

Remote Operations & Data Entry Specialist Technical Support Coordinator

PROFESSIONAL SUMMARY

Detail-oriented Operations and Support professional with over 10 years of experience managing large-scale enterprise data and device lifecycles. Expert in maintaining data integrity across MDM and CRM platforms, coordinating cross-departmental projects, and providing high-tier remote support. Proven track record of authoring standard operating procedures (SOPs) and managing complex inventory databases with 99%+ accuracy.

TECHNICAL SKILLS

Operations & Data: Data Entry & Integrity, CRM Management (Salesforce/Intune), Inventory Tracking, Asset Management, Root Cause Analysis.

Remote Tools: Microsoft 365, Google Workspace Admin, Slack, Zoom, Ticketing Systems, Remote Desktop (DameWare/BeyondTrust).

Documentation: SOP Authoring, Deployment Guides, Compliance Auditing, Process Improvement.

Soft Skills: High-Volume Customer Service, Vendor Coordination, Training & Onboarding, Adaptability.

PROFESSIONAL EXPERIENCE

Bonduelle Fresh Americas Jackson, GA (Remote/Onsite Hybrid) Technical Support & Operations Coordinator July 2014 – September 2025

Data & Operations Coordination: Managed enterprise data and profiles for 800+ mobile devices and 1,400+ endpoints across the U.S., ensuring 100% adherence to security and compliance standards.

Process Improvement: Authored comprehensive SOPs and deployment guides that standardized support operations across multiple sites, reducing onboarding friction for new hires.

Database Management: Maintained meticulous hardware and asset inventory databases, tracking thousands of entries to ensure operational readiness and financial accountability.

Remote Support Excellence: Provided Tier 2 support via phone, chat, and email, resolving complex technical and operational issues for a diverse remote workforce.

Project Leadership: Coordinated scheduling and downtime for major system upgrades, acting as the primary liaison between IT operations and department management.

Emagine IT Group Macon, GA Technical Support Analyst August 2011 – July 2014

Multi-Client Coordination: Managed support operations for a diverse portfolio of clients, ranging from enterprise manufacturing to medical offices.

System Rollouts: Assisted in large-scale project planning and multi-location deployments, ensuring all data and hardware configurations met client specifications.

Quality Assurance: Delivered consistent troubleshooting and customer communication, maintaining high service levels during after-hours and high-pressure support cycles.

EDUCATION & CERTIFICATIONS

Information Technology, Central Georgia Technical College

Certifications: Network+, Security+, Cisco CCNA

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