Data Entry & Customer Service Professional with 14+ Years Experience
Resume:
Career Objective: To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Shyla Danielle McQueen
***********@*****.***
www.linkedin.com/in/shyla-mcqueen
Data Entry/Customer Service representative with over 14 years of experience at Caterpillar Logistics Services, managing numerous parts from global suppliers. Experienced in customer service roles at O’Brien/Napleton Autopark and Health Alliance Medical Plans. Willing to learn and adapt to new challenges.
Work Experience
Senior Customer Service Representative
Health Alliance Medical Plans
3310 Fields South Drive Champaign, IL 61822
09/2018- 10/2023
Provided customer service to members by addressing inquiries regarding their medical insurance plan benefits.
Responded to calls and emails and collaborated with medical providers and various departments.
Utilized programs such as Epic Tapestry, Smart data, MC400, MCNET, Salesforce, Evicore, Alturista, SupportPoint, Cotiviti, TelStrat, Cisco Finesse, and Davinci.
Cashier/Receptionist
O’Brien/Napleton Autopark
1111 Napleton Way Urbana, IL 61802
10/2014-03/2018
Managed incoming phone calls, greeted customers, and performed cashiering duties within the service centers.
Executed customer feedback calls for sales and service, and handled tasks related to filing, bookkeeping, and accounting. Handled in and out coming mail for all service and sales centers.
Material Planner /Team lead
Caterpillar Logistics102 S. Duncan Rd Champaign, IL 61802
5/2000-11/2013
Accumulated 8 years of experience in warehouse operations, specializing in data entry for shipping, packaging, and receiving departments.
Held the position of Team Lead in the Kitting department before advancing to roles as DA Analyst and Material Planner.
Oversaw the management of thousands of parts for various suppliers, including international vendors.
Proficient in utilizing software programs such as AS400, Microsoft Word, Excel, and Outlook.
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