Customer Experience & Account Management Specialist

Tina Winders

North Fort Myers, USA ***** 563-***-****

***********@*****.***

PROFILE

SUMMARY Enthusiastic customer experience professional with a proven track record in account management and relationship building. Driven to enhance client partnerships and ensure satisfaction through strategic problem-solving and communication. Adept at collaborating across teams to implement solutions that address customer needs and optimize processes. Committed to contributing to organizational success while embracing a mission that prioritizes building lasting connections and delivering exceptional service.

SKILLS Customer Relationship

Management

• • Order Management

• Cost Accounting • Sales Analysis

• Problem Troubleshooting • Vendor Relationship Management

• Quality Control & Analysis • Issue Resolution

• Root Cause Analysis • Team Collaboration

• Report Creation

WORK HISTORY INSIDE SALES ACCOUNT EXECUTIVE 12/2024 to 11/2025 Toi Toi USA Fort Myers, FL

Key responsibility establishing new accounts, processing quotes and sales orders

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Establish and build relationships with new and existing customers primarily through phone and Email interactions

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Key responsibilities include establishing new accounts, fulfilling sales orders, coordinating rental pickup and return requests

•

• Remote

ORDER MANAGEMENT SPECIALIST 12/2022 to 11/2024

Crescent Electric Supply Company Fort Myers, FL

Acted as the primary point of contact for customers and Sales Representatives, providing daily account support.

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Assisted customers in resolving material shortages with proactive solutions.

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• linkedin.com/in/tina-winders

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Collaborated with logistics and procurement teams to track, prioritize, and manage order modifications.

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• Generated weekly reports on open order status and inventory.

• Resolved shipment discrepancies and processed billing adjustments.

• Remote

ORDER RESOLUTION SPECIALIST 04/2022 to 12/2022

Crescent Electric Supply Company Fort Myers, FL

Delivered outstanding service standards ensuring high customer satisfaction.

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Streamlined billing processes and resolved inquiries related to freight, pricing, and job information.

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• Partnered with vendors to manage return credits and expedite requests. Conducted root cause analysis with the Credit Department to prevent recurring issues.

•

• Remote

ACCOUNT MANAGER 01/2018 to 04/2022

Crescent Electric Supply Company Dubuque, IA

• Managed a portfolio of 500+ accounts, driving growth and retention.

• Utilized CRM tools for goal tracking and performance forecasting.

• Implemented marketing strategies to promote new products and solutions. Maintained client satisfaction through responsive communication and timely deliveries.

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VIRTUAL AGENT SUCCESS ADVOCATE 01/2014 to 01/2018

Working Solutions East Dubuque, IL

Managed multiple projects ensuring timely completion and increased productivity.

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Supported inbound/outbound service initiatives improving satisfaction by 15%.

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Led calibration meetings and implemented training plans improving team performance by 20%.

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• Remote

TRAINING, CUSTOMER SERVICE & QUALITY MANAGER 01/2006 to 01/2014 Humach (formerly Advanced Data Comm and WS Live) Dubuque, IA Led teams across major programs including Cutco, Gorton's Seafood, Nicor Credit, and Lifelock.

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• Designed and delivered training programs to enhance agent performance.

• Managed quality assurance processes and client communications.

• Created reporting systems to monitor productivity and quality metrics. EDUCATION Associate Degree Marketing

Northwest Iowa Community College, Peosta, IA

CORE STRENGTHS Excellent Communication Skills – Articulate ideas clearly and effectively in both written and verbal communication.

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• Interpersonal Skills – Build strong relationships with colleagues and clients.

• Teamwork – Collaborate across diverse teams to achieve shared goals. Time Management – Prioritize tasks effectively to meet deadlines consistently.

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Research Skills – Conduct thorough research and synthesize actionable insights.

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Conflict Resolution – Navigate complex issues and negotiate resolutions with professionalism.

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