Service Manager

DALE ETCHIESON

Windcrest, TX ***** / 214-***-**** / ****.*********@***.***

Skills and Strengths

Humble servant-type leader who puts his team first before himself.

Protects the Company without sacrificing personal values or business ethics.

Takes ownership of problems and leverages all available resources towards resolving the issue.

Remains consistent and resilient in the face of adversity.

Enjoys mastering new product knowledge.

Detail-oriented, with solid organizational skills. Very-teachable quick learner, always interested in acquiring and mastering new skills. Quick to gain proficiency and excel in new roles.

Veteran customer service professional, adept at providing technical assistance to a non-technical user base, skilled at building a rapport with ‘tough’ customers, and de-escalating complaints.

Experience

Oliver Tuck Center – San Antonio, TX

Service Manager – May 2022 – January 23, 2026

Built and led a team of mechanics, detailers, a service writer, and a paint and body apprentice. Fixed turnover problem and grew and developed my team by implementing servant-leadership methods. Utilized strategic hiring to increase customer base and overall sales in an underserved segment of the market.

Tracked and reported payroll hours, managed employee attendance tracking and time off requests, monitored key employee performance metrics and conducted reviews, coached or commended employees accordingly. Created job posts, reviewed resumes, interviewed applicants, negotiated wages with new hires.

Reported department financials to CEO and CFO on a regular basis, performed light banking duties, completed basic bookkeeping tasks in Quickbooks online. Identified and implemented cost-savings measures. Set pricing markup margins on parts. Contacted customers on A/R report to collect payments from them in a timely manner and protect cash flow.

Identified and addressed department needs regarding safety and PPE as well as acquisition of tools/parts/supplies. Provided full-spectrum support to my team by placing myself wherever they needed me the most whether it be big-picture planning ahead to avoid issues and grow business, or being in the weeds with them hands-on to help them get tasks completed.

Expanded and maintained relationships with vendors and governing bodies. Worked diligently to acquire approval from the State of Texas to be a DOT inspection station, and with the United States Federal Government to become a certified inspection station for cargo tanks.

Devised and implemented work order system and monitored shop bay usage to achieve the most effective and efficient use of billable hours. Wrote estimates, invoices, and work orders for internal and external customers. Assisted with parts ordering when needed.

Created a maintenance program for company owned vehicles and equipment, oversaw the maintenance and repair tasks, maintained records of work completed. Doubled the life of golf cart batteries from 1.5 to 3 years with a simple monthly maintenance check.

Assisted outside sales team with closing on new customer accounts.

Inventory Manager – March 2021 – December 2024

Performed Intake & tracking of new retail truck inventory, identified mechanical specifications, ordered or conducted inspections of new inventory. Reviewed inspection reports and conveyed proposed reconditioning work to Corporate for approval. Coordinated both in-house and outsourced reconditioning tasks to prepare trucks for retail sale. Input truck information into company databases and CRMs for sales and marketing purposes. Established company-wide reconditioning standards and associated inspection processes.

Barnett Truck Leasing - Dallas, TX

Fleet Specialist– Feb. 2016 to May 31, 2020.

Managed portfolios of new lease inventory and defaulted assets, including recovery & transport of defaulted assets, condition assessments, administering & overseeing reconditioning and repair processes, remarketing of assets for sale or lease, and disposition of assets via auction or salvage buyers.

Managed daily operations of licensed retail dealership, including state license and insurance compliance, Vehicle Inventory Tax & Franchise Tax payments and reporting, advertising & remarketing of inventory, sales support, invoicing, oversaw signing of lease docs, performed title assignments, made bank deposits, sales reporting, facility maintenance, accounts payable & budget.

Managed in-house maintenance shop with one mechanic and one detailer, ordered and managed parts & supplies used on site, oversaw inspection, repair, & reconditioning processes. Established and maintained vendor relationships including account setup, ordering, and accounts payable.

Provided customer service and ongoing account management and support, processed driver escrow requests, coordinated & advised upper management on towing, repairs, and maintenance of defaulted assets, provided support for in-house & OEM warranties as well as general account support for hundreds of lessees from several major carriers.

Inside sales of new leases, and assumption leases, to approved clients. Conducted lease contract signing with clients in person, or remotely, after company brick-and-mortar office presence was reduced.

K Auto Parts - Lancaster, TX

Counter Person/Parts Professional- Sept. 2004 to Feb. 2016.

Handled parts inquiries & identification of hard-to-find parts, prepared quotes, placed special orders, performed over-the-counter sales, delivery, and customer service and support for the general public & commercial accounts.

Provided comprehensive support for all computer systems of the business.

Received, posted, and stocked inventory orders. Built margin-based pricing for new skews.

Constructed & repaired a broad variety of hydraulic, brake, power steering, & air conditioning hoses using a variety of industry standard presses made by Gates, Dayco, Tubes & Hoses, Brake Quip, & Weatherhead.

Educational History

Dallas College, Mountain View Campus Dallas, TX

Associate in Science in Liberal Sciences with emphasis on Computer Science - GPA 3.66

Presidential High Honors - for completing 30 credit hours of more with a 3.5 GPA

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